Surveys Report (Reference)

Ashley B.
Ashley B.
  • Updated

Overview: What are we talking about?

Surveys are a system for collecting customer feedback automatically. The Surveys Report allows you to generate a report to view all surveys your customers have completed.

 

Helpful Hints: Before you begin.

  • Check out our help article on how to set up surveys in order to ensure customers are able to complete a survey so this report will generate results: Setting Up and Using Checkout Surveys.

  • Gingr integrates with a service called Broadly which is designed to help boost your online reviews by soliciting Google, Yelp, Facebook, and other review site posts from customers who leave a positive survey in Gingr. Please see our article on Broadly for more information. 

How to: Access the Surveys Report

Navigate to Left-hand Navigation: Reports & More » Reports » Surveys.

The starting page for this report will automatically generate the date you are accessing this page:

 

Run the report by configuring the following report parameters to your needs:

  • From Date: Choose a starting date and time to see surveys submitted starting on this date.
  • To Date: Choose an ending date and time to see surveys submitted ending on this date.




Once the dates are selected and the report generates results, you're able to export this report to Excel.

 

Reviewing Report Data

Entries will be sorted chronologically by creation date and time. You're able to view the reservation the survey was submitted for, view the owner profile, or view the animal profile by clicking the three lines and drop-down arrow beside the specific pet's name that the survey belongs to. You're also able to send a sms communication or email from there directly as well.

 

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