General Configuration Setup of Scheduled Services (Configuration Cookbook)

Introduction

This article goes over tips and tricks for how to set up general services that are appointment-based or scheduled in Gingr. This guide can be helpful for grooming services, training, or any other services you wish to schedule. 

General Service Set Up Best Practices

•  Name similar items together using the labels.
  
  • Service Category Options: Activity, Add On, Play Packages, Spa, Training, Treats, Fee, etc. 
  • Examples:
    • Grooming Services
      • Spa | Bath
      • Spa | Full Service
      • Spa | Full Service | Small | 0-20lbs
      • Spa | A La Carte
    • Activity Items
      • Play Package | Fetch
      • Play Package | Snuggle Time
    • Treats
      • Treat | Kong
      • Treat | Pupsicle
    • Fees (Business-Only by default)
      • Fee | Late Checkout
      • Fee | Damages
      • Fee | In Heat
• Allowed services that have no base rate of their own and house service options (i.e. A la Carte, treats, etc.) should be set to ‘variable pricing’ on the portal by setting the base rate to $0 and turning on the "automatically charge last checked out service price?" setting. 

Scheduled Services That Are Not Appointment-based

• Frequency options should all be enabled
• Default duration/interval: 15 minutes & start time: 7AM 
• For ‘Exit Baths’, that are scheduled (not appointment based) the frequency options should be Last Day, Day Before Last Day, and Once. 

Appointment-Based Services

• Duration and Interval – typically set to 60 and 60 unless otherwise needed. It is recommended to keep the duration and interval the same in order to avoid possible overbooking. 
• Varied-priced services should always have ‘remember last price’ and ‘remember last duration’ settings enabled
• If a pricing sheet is available, add the pricing info as a table, with a description stating: “Prices vary based on pet weight, size, and coat type” and a table title for the price should read “Starting Price”

Service Options

• Specific labels are needed if you have different price points or need a distinguishing factor.
  

  • Examples: 

    • Nail Trim

    • Nail Trim | Add On

    • De-Matting Fee | Small

    • De-Matting Fee | Med.

• Unless otherwise necessary, leave the commission setting enabled.