Overview:
This guide serves as an essential resource for configuring and managing additional services within your Gingr system. Whether you are setting up new Additional Services or refining existing ones, this guide provides comprehensive information on all relevant settings, ensuring that you can effectively manage your offerings and deliver exceptional service to your clients.
In this guide, you will find detailed explanations for various settings, including general options like labeling, location-allocation, and descriptions, as well as advanced configurations such as booking options, communication settings, and customer portal preferences. Each section is accompanied by helpful hints and tips to ensure you maximize the potential of each feature.
By following this guide, you will be able to tailor your services to meet the specific needs of your facility and clients, enhancing the overall efficiency and quality of your operations. Whether you are a seasoned Gingr user or new to the platform, this guide is designed to help you navigate and utilize the full range of additional service settings with confidence and ease.
Field Guide: To all Additional Service Settings
| General Settings | Description | Helpful Hint |
| Label | The name that will be displayed both internally and on the Customer Portal. | |
| Allowed Locations | Select which location(s) this service is offered. | If you remove all allowed locations this moves the service to the Disabled section of your Reservation Types and Services Configuration page. |
| Description | Include any information the customer will need to know about the details of the service and its pricing. | This section can include pictures, tables, hyperlinks, videos, and more. |
| Color | Choose the color that will display on the Facility Calendar and on the "add service" section on the dashboard. | |
| Apply Tax? | If enabled tax will be applied to this service on invoices. |
Manage tax rate and tax settings in mass under Admin » Tax Settings. For more information see our article on Configuring Tax Settings. |
| Account code | Optionally indicate which account code the charges for this booking type should be reported on. |
Account Codes can be set under Admin » Account Codes. For more information see our article on Revenue Report Account Codes. |
| Booking Options | Description | Helpful Hint |
| Is this service scheduled? | Enable this setting if the service will be scheduled within a reservation or scheduled with a specialist. |
"No" For services that do not need to be scheduled at a certain date/time or with a specialist. "Yes" For services that are scheduled at a certain date and time. Includes duration, interval, frequency options, and default start time. "Appointment Based" For services that are scheduled with a specialist. Includes duration and interval. |
| Duration | This setting is used when the service is scheduled. It determines the amount of time that is occupied when this service is booked. | The duration can be edited per pet at the time of booking. We recommend entering the average duration as the placeholder. |
| Interval | This setting is used when the service is assigned to a specialist schedule. It determines how frequently the service is offered. | Example: If the interval is set to 30 minutes then appointments can be booked at 9:00am, 9:30am, 10:00am etc. If set to 1 hour then appointments will be offered each hour. |
| Default Start Time |
Default start time is the first time option that will appear when scheduling the service. If this service doesn't need to be scheduled at a specific time, enter the most common time your facility would complete this service. |
Example: enter "1300" if you perform the service around 1pm each day. |
| Frequency Options | When selected, these options will be available to employees when creating reservations and the system will automatically create the desired number of scheduled services at the selected time. |
At least one option must be selected, and we recommend always including the "Once" option. This only affects scheduled services that are NOT assigned to a specialist schedule. |
| Booking Form Questions | Optionally ask your customers or staff up to 3 questions for this service. | Example: What type of hair cut? Any health concerns? |
| Automatically charge last checked out service price? | If enabled, Gingr will remember the most recent price set for the pet for this service. | This is great for variable-priced items like grooming services. |
| Remember pet’s last duration for this service? | If enabled, Gingr will store the duration of the service per pet and will pull this value for future appointments. | This is per service per pet. |
| Capacity groups | This capacity setting will control capacity by the number of animals who can book this service on a given date. | For more information review our article on Setting Capacity Limits. |
| Communication Options | Description | Helpful Hint |
| Email Custom Text | Text entered into this field can be pulled into automated email templates with the {services_custom_text} variable. | For more information see our article on System Email. |
| Dropoff Times | This setting is used only for appointment-based services. When text is input here, the email variable {service_dropoff_times} can be used in the New Appointment Email to enter this text. |
| Customer Portal Options | Description | Helpful Hint |
| Allow booking requests from pet parent portal? | When enabled customers can see and add this service to their reservation request from the customer portal. | You will see this as "Business Only" on your end, but it's not visible to customers. |
| Limit service time selection for customers? |
When enabled, this will show service time options only within your Hours of Operation. If disabled, this will show service time options any time between 12:00am - 11:59pm. |
This only affects scheduled services that are NOT assigned to a specialist schedule. |
| Use for Webcams | If your facility has iDogCam or abcKam web cameras, this will enable the customer to view this camera if this service is added to their reservation. | For more information see our article about Webcams. |
| Advanced Settings | Description | Helpful Hint |
| Delete? | Deletes the service from the database entirely. | IMPORTANT: if a service has ever been used before you must not delete it. Doing so will corrupt your data and we may not be able to recover it. If you are at all unsure if you can delete something please contact Gingr Support. |
Comments
0 comments
Article is closed for comments.