Overview: What are we talking about?
Open Line Items are an item that can be added to the cart that can be used for services or retail items that are not otherwise classified. These items can be assigned a variable price and description, can be surcharges or discounts, and can assign a tip or commission to a specific employee...and more.
This article includes:
- Setting Up Open Line Items
- Setting Up Open Line Items for Tips
- Using Open Line Items for Tips
- Open Line Item Tips on Tips Report
Set it up: Let's get started.
Setting Up Open Line Items
- Navigate to Left-hand Navigation: Admin » Open Line Item Types.
- Click Add Line Item Type
- Fill out form using Field Guide below.
Setting Description Helpful Hint Type Name of the open line item This will appear on customer receipts Is Taxed Select whether tax is automatically applied to this type of item. (This will be use the tax rate set for your Location.) For tax to be applied to ANY open line item types, the 'tax on open items' setting must be turned on for your location. To set general tax categories navigate to: Left-hand Navigation: Admin » System Wide Settings » Locations. Status Is whether this open line item type is currently active / available at checkout. Set this to Yes/On Allow Negative Allows the open line item to be entered as a negative amount, applying a 'discount' in the cart. Is Tip If yes is selected, the open line item creates a tip on your Tips report. If this item is used for collecting tips, set this to Yes. Specialist If a specialist is selected here, the open line item charge will generate commission for a specialist, using the commission percentage set for that specialist. Their commission will appear on the Commission report. If this item should be assigned to a specific person, enable this setting.
- Repeat until all desired Open Line Item Types are created.
Setting up Open Line Items for Tips
Open line items can be used to assign tips to specific users in your system, especially in cases where you are not assigning specialists or where more than one specialist is involved. These options are not seen by customers upon check out and can only be manually added by staff in the cart.
Navigate to Left-hand Navigation: Admin » Open Line Item Types. Use the Field Guide below to set up an open line item specifically for a tip.
|Type||This is what will appear in the cart|
|Is Taxed||Set whether you need to charge tax on tips.|
|Status||This will allow this option to be seen and selected in the cart.|
|Allow Negative||No. Tips will be a positive number only.|
|Is Tip||Yes. When this line item is used, it will appear on your tips report.|
|Specialist||Optionally attach a specialist if this tip should be used for a specific person.|
Using Open Line Items for Tips
- When checking out in the cart, you will find a section at the top of the cart for Open Line Items. Click on the Open Line Items drop down menu to view and select the Groomer Tip that you have created.
- Select the correct open line item, optionally enter a description, and enter a positive number tip amount.
- Press the "+" button and the tip will be added to the cart.
- Continue checking out as usual.
Open Line Item Tips on Tips Report
To view the open line item tips that you have used, navigate to Left-hand Navigation: Reports & More » Reports » Tips Report.
The Groomer Tips will come up on the Tips Report under "This Item".