Overview: What are we talking about?
Gingr currently partners with CardConnect (CardPointe) for our integrated credit card processing solution. We have a special relationship with them which allows us to match rates from your previous processor, handle Tier 1 support related issues that may occur and streamline the onboarding process as much as possible. This article will walk you through the overview on how to sign up in order to start accepting card payments through Gingr.
- Step 1: Gingr Application
- Step 2: Digitally Sign the CardConnect Application
- Step 3: Configure Gingr
How to: Sign up for Credit Card Processing.
Step 1: Gingr Application
First things first, you will need to fill out an application on our website. We will use the information provided by you to compile an official CardConnect application for you to sign electronically. By collecting this information from you ahead of time, it also allows us to analyze your processing statements for your rate match.
Fill out the application here: Credit Card Processing Application
In addition to basic information about your business, we will also ask for the following:
- Merchant Account Statements: We ask for your 2 most recent processing statements. Our credit team will use these statements to analyze their previous rate structure so that we can match those rates.
Note: If you are a new business, and do not have processing statements, please upload your bank statements.
- Voided Check or Bank Account Number: We will use this information to set up your funding deposits.
- Terminal: At this point, you will need to let us know which terminal you'd like to rent or purchase. If you choose to rent a terminal, you will be asked to sign a rental agreement (provided) and attach it to the application. If you need more information about the terminal options, click here: Devices.
Once you complete this application, we will get to work analyzing those statements and putting together a formal application for you to electronically sign.
Timeframe: You can expect turnaround on this in about 1 business day.
Step 2: Digitally Sign the CardConnect Application
Once we have compiled your CardConnect application, you will receive an email from firstname.lastname@example.org with a link for electronically signatures. If you don't see it right away, be sure to check your SPAM folder.
At the bottom of this email, you will see a button that says Sign My Application. When you click this button, you will be re-directed to the CardPointe website.
You will need to create an account. This account will be used for your application, and for your online portal access to view statements and activity.
There are 4 sections that you will need to review or complete. For more detailed instructions on how to complete or sign your application, please see this article: CardConnect Application: Digital Signature Process.
Timeframe: Once signed, approvals generally happen within 1-2 business days unless other information is requested by the underwriting team at CardConnect.
Note: If you are a Canadian business, you will be sent a PDF application and will not need to complete the steps in this article.
Important! Your terminal will be shipped once your account as been approved. These will generally arrive to you within 5-7 business days.
Step 3: Configure Gingr
Once approved, you will receive an email from email@example.com that includes your Merchant ID. This information will be used to configure Gingr, so that you can start accepting credit card payments.
Please refer to this article for complete instructions on how to do this: Setting Up Credit Card Processing in Gingr