Overview:
Additional services are services that can be added to a reservation or appointment. Additional services can be unscheduled or scheduled with a specialist.
This article includes:
Helpful Hints:
- In Gingr, additional services are services that are scheduled during a reservation. For example, a private playtime that is scheduled while in daycare is considered an additional service (daycare is considered the “reservation type”). Another example would be a Full Groom service that is scheduled during a Grooming reservation. In this example, the reservation type is “Grooming” and “Full Groom” is the additional service that is attached to that reservation type.
- If you have already created a service for another reservation type, you can add that same additional service to another reservation type by selecting it from the “Add an existing additional service below” box.
Set it Up:
Step 1: Create the Additional Service
- Navigate to Left-hand Navigation: Admin » Reservation Types and Services Configuration and locate the reservation type that the additional service should be associated with.
- Click the grey Create a New Additional Service button.
- To customize the additional service settings, reference the field guide below.
Field Guide: A guide to all additional service settings
| Setting | Description | Helpful Hint |
| Name | The name that will be displayed both internally and on the Customer Portal. | |
| Description | Include any information the customer will need to know about the details of the service and its pricing. For grooming services, the description can help describe the pricing expectations.
|
This section can include Pictures, Tables, Website links, and more! |
| Show on Customer Side |
When enabled customers can see and add this service to their reservation request from the customer portal. |
You will see this as "disabled" on your end, but it's not visible to customers. |
| Is Taxed |
If enabled tax will be applied to this service on invoices. |
Manage tax rate and tax settings in mass under Admin » Tax Settings. |
| Is Scheduled | Enable this setting if the service will be scheduled within a reservation or scheduled with a specialist. | |
| Duration | This setting is used when the service is assigned to a specialist schedule. It determines the amount of time that is occupied when this service is booked. | The duration can be edited per pet at the time of booking. We recommend entering the average duration as the place holder. |
| Interval | This setting is used when the service is assigned to a specialist schedule. It determines the frequency at which start times are displayed when booking an appointment. | Example: If the interval is set to 30 minutes then appointments can be booked at 9:00am, 9:30am, 10:00am etc. |
| Default Start Time | Default start time is the first time option that will appear when scheduling the service. If this service doesn't need to be scheduled at a specific time, enter the most common time your facility would complete this service. | Example: enter "1300" if you go around giving walks around 1pm each day. |
| Limit service time selection for customers? |
When enabled, this will show service time options only between your businesses open and close times. If disabled, this will show service time options any time between 12:00am - 11:59pm. |
This only effects scheduled services that are NOT assigned to a specialist schedule. |
| Remember last duration? |
If enabled, Gingr will store the duration of the service per pet and will pull this value for future appointments. |
This is per service per pet. |
| Frequency Options | When selected, these options will be available to employees when creating reservations and the system will automatically create the desired number of scheduled services at the selected time. |
At least one option must be selected, and we recommend always including the "Once" option. This only effects scheduled services that are NOT assigned to a specialist schedule. |
| Color | Optionally choose a color that will indicate this service on the Facility Calendar and from the "add service" section on the dashboard. | |
| Questions 1 - 3 | Optionally ask your customers or staff up to 3 questions for this service. | Example: What type of hair cut? Any skin conditions? |
| Auto Charge Last Time |
If enabled, Gingr will remember the most recent price set for the pet for this service. |
This is great for variable-priced items like grooming services. |
| Drop Off Times | This setting is used only for appointment-based services. When text is input here, the email variable {service_dropoff_times} can be used in the New Appointment Email to enter this text. | |
| Email Custom Text | Text entered into this field can be pulled into automated email templates with the {services_custom_text} variable. | |
| Is iDogCam Service? | If your facility has iDogCam web cameras, this will enable the customer to view this camera if this service is added to their reservation. | |
| Include in Commission | If enabled, the service will be included in the commission calculated for services completed by a specialist. | |
| Delete? | Deletes the service. |
Step 2: Set a base rate
Important! If Auto Charge Last Time is enabled, leave the base rate at $0.00
- Click the $ icon next to the name of a reservation type that the additional service is attached to
- Choose your location.
- Click the Additional Services tab.
- Set the base rate for the additional service attached to this reservation type.
- Click Save Rates.
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