Linking to the Customer Portal on Your Location's Website (Legacy)

Kathryn Hamilton
Kathryn Hamilton
  • Updated

Overview: What are we talking about?

Gingr's Customer Portal allows pet parents ease of access to their information, the ability to request reservations and appointments, upload immunizations, purchase packages, retail items, and more.

While customers can do all of these things within the customer portal by direct access, it's important for the business to provide them a way to access the portal—we recommend that you provide a link to the customer portal on your location's website for this purpose.

This article includes:

 

Helpful Hints: Before you begin.

  • We have an updated version of the Customer Portal! The URL to your updated portal varies slightly, so please review our article Linking to the Customer Portal on Your Location's Website (Customer Portal 2.0) if you are using that version. If you have any questions about switching over, please review How to Go Live with the New Customer Portal 2.0.

  • Before you get started, take a moment to understand how your business' website is set up. Do you have access to configure it or know who does? You will need access to edit your business website in order to implement the directions below. This may require the assistance of a developer or IT professional. Outside of the instructions below, our support teams are unable to assist with this process.

  • The recommended option for connecting your business website to the Customer Portal 2.0 is via direct link. At this time there is not an option for an embedded portal.

 

Creating a Link to the Customer Portal on your Website 

Creating a log-in link for existing customers

  1. Edit your website layout.

  2. Add the following link information to your website for existing customers to log in: https://businessname.gingrapp.com/front_end/login/email where you will replace businessname with your own Gingr app (commonly your business name).

    • Linking the customer portal with a “Log In” button or a “click here to log in” text link will be a more seamless experience for your customers. This link will take customers directly to the login page where they can log in to their existing account in Gingr using their email address or mobile phone number on file.

 

Creating a sign-up link for new customers

  1. Edit your website layout.

  2. Add the following link information to your website for existing customers to log in: https://businessname.gingrapp.com/front_end/new_customer where you will replace businessname with your own Gingr app (commonly your business name).

    • Linking the customer portal with a "Register Now” button or a “click here to register” text link will be a more seamless experience for your customers. This link will take customers directly to the registration page.

 

Creating a link for contact us

  1. Edit your website layout.

  2. Add the following link information to your website for existing customers to log in: https://businessname.gingrapp.com/front_end/facility where you will replace businessname with your own Gingr app (commonly your business name).

    • Linking the customer portal with a "Contact Us” button will be a more seamless experience for your customers. This link will take customers directly to the lead form.

 

FAQ: Check this out!

Can I bypass the login screen for the customer portal?

No, customers will always be required to log in to access their portal.

 

 

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