Overview: What are we talking about?
Gingr currently partners with CardConnect (CardPointe) as an integrated credit card processing option. This article will walk you through the overview on how to apply for a merchant account through CardConnect in order to start accepting card payments through Gingr.
- Step 1: Gingr Application
- Step 2: Digitally Sign the CardConnect Application
Step 3: Configure Gingr
How to: Sign up for Credit Card Processing
Step 1: Gingr Application
The first step is to fill out an application on our website. We will use the information provided by you to compile an official CardConnect application for you to sign electronically.
Fill out the application here: Credit Card Processing Application
Alternatively, you can also sign up for CardConnect credit card processing from within your Gingr app by navigating to Admin » Credit Card Processing. In the Payment Processor section, click the Sign up for Payments button and select CardConnect to be directed to the online application.
Once you've accessed the online application, in addition to basic information about your business we will also ask for the following:
Voided Check or Bank Account Number: We will use this information to set up your funding deposits.
Terminal: At this point, you will need to let us know which terminal you'd like to rent or purchase. If you choose to rent a terminal, you will be asked to sign a rental agreement (provided) and attach it to the application. If you need more information about the terminal options, click here: Gingr Terminal Order Form.
If you have ordered a terminal during the signup process and need the shipping expedited, please email email@example.com to request this and we will update the order.
Note: Clover devices are not able to be re-provisioned. When purchased from CardConnect, the merchant ID (MID) of the facility is hard-coded into the terminal itself before shipping out to the location. If not purchased from CardConnect using Gingr's order form with your active MID, the terminal cannot be repurposed or linked to your Gingr account later.
Once you complete this application, we will put together a formal application for you to electronically sign.
Timeframe: You can expect a turnaround on this in about 1 business day.
Step 2: Digitally Sign the CardConnect Application
Once we have compiled your CardConnect application, you will receive an email from firstname.lastname@example.org with a link for electronic signatures. If you don't see it right away, be sure to check your SPAM folder.
At the bottom of this email, you will see a button that says Sign My Application. When you click this button, you will be redirected to the CardPointe website.
You will need to create an account. This account will be used for your application, and for your online portal access to view statements and activity.
There are 4 sections that you will need to review or complete. For more detailed instructions on how to complete or sign your application, please see this article: CardConnect Application: Digital Signature Process.
Timeframe: Once signed, approvals generally happen within 1-2 business days unless other information is requested by the underwriting team at CardConnect.
Note: If you are a Canadian business, you will be sent a PDF application and will not need to complete the steps in this article.
Important! Your terminal will be shipped once your account has been approved. These will generally ship to you within 5-7 business days.
Step 3: Configure Gingr
Once approved, you will receive an email from email@example.com that includes your Merchant ID. This information will be used to configure Gingr so that you can start accepting credit card payments.
Please refer to this article for complete instructions on how to do this: Setting Up Credit Card Processing in Gingr
Step 4: Configure Terminal If Applicable
If you ordered a terminal, please follow the applicable article below to set it up: