Users can assign custom icons to animals from several places in the app, including the Animal Profile details page, Search Results page, Dashboard, and Quick Check-In panel. 

To add an icon to an animal, follow these steps:

1. Find the Animal's name on any of the pages referenced above. 
   
   
2. Click the light gray + icon, to see the Custom Icons available to add. 
   
   
   
   
3. Select a custom icon by clicking on it.
   
   
4. Optionally, type in the Comments field to add a description that will be unique to the selected animal. Please know there is a 250-character limit for the Comments section. This comment will display when you hover over the icon after it's been assigned to the animal.
   
   
5. Optionally, to create an Employee Note (not visible to customers) with the comment entered for this icon, tick the Create Employee Note checkbox.
   
   
6. Click the blue + button to add the icon.

Removing an Icon from an Animal

If a custom animal icon no longer is relevant for an animal, you can remove the icon from the animal. To remove an icon from an animal, follow these steps:

1. Find the Animal's name on any of the above-mentioned pages.
   
   
2. Click the light gray + icon next to their assigned icons.
   
   
3. Icons currently assigned to an animal will show up with a blue highlight. To remove an icon, click on it.
   
   
4. Click the red Trash Can icon next to the comments field to remove the icon from the pet. 
   
   
5. Click OK on the confirmation. 
   
   

Pop-Up Alerts

Icon Pop-Up Alerts are configured at the individual icon level to remind staff of certain icons on an animal when they are doing actions in Gingr with the animal such as creating a reservation, checking in the pet, viewing their profile, etc.

If an icon is set to trigger a Pop-Up Alert, the user will see a pop up that looks something like this: 

Using this Pop-Up, the user can read the comments on the icon(s) that were set for that pop up, as well as delete those icons if they are no longer relevant right from the pop-up. 

Most System Icons have special actions that can be taken when clicking on the text in the Description on a pop up. These actions include: 

System Icon	Icon Preview	Pop Up Action
Account Balance		Directs you to the Owner's account.
Agreements		Directs you to the Agreements section of the Owner's account.
Appointment Card		Directs you to the animal's Appointment Card.
Belongings		Opens the Belongings for the animal's current reservation.
Incidents		Directs you to view the animal's Incidents.
Package Credits		Directs you to the Owner's account.
Reservation Notes		Directs you to the Reservation Details page.

Hiding Icons in the Shopping Cart

In case you ever need to show your customer your shopping cart while you are ringing them up, but you don't want them to see the icons that are added to their pet, we've made it easy for you to hide the icons with one click. Before showing your customer your screen, simply click the Hide Custom Icons button in the shopping cart to hide the icons.

FAQ: The more you know.

• Filtering the Dashboard by Icons
• Viewing Animal Icon Counts from the Calendar Details Page
• Hiding Icons from the Shopping Cart
• Animating an Icon

Can I easily tell how many animals with certain icons are currently checked in?

Absolutely! On the Expected, Going Home, Checked In, Unconfirmed, and Requested sections on the Dashboard, you can easily limit the results to show animals with a particular icon. Follow these steps to limit your Dashboard by icon:

1. Navigate to the Dashboard, and click to the section you'd like to review. 
   
   
2. On the section, click the Search icon in the upper right of the results to toggle the search to Icon Search.
   

   
   
   
   

3. Click into the dashboard search to pull up the icon dropdown list. Click on the Icon's Name to see a limited list of animals on the Dashboard that have the selected icon assigned to it. 
   
   

   
   
   

Can I see icon totals (for things like playgroups) from the Facility Calendar so that I can tell how much room I have left?

Yes! You can easily see icon counts on the Facility Calendar by following these steps:

1. Navigate to the Facility Calendar » Click any Reservation Type on a Date.
2. Click on the Icons tab to view the number of animals with each Icon.
   
   
3. Filter the list by using the Search icons... field and sort the columns by clicking on the column headers.
   
   

I have an icon that I want to make absolutely certain my staff don't miss. What can I do to make it stand out?

If you already have Pop-Up Alerts set for a custom icon, but you'd like to ensure that it sticks out a bit more, you can set it up to spin in place. To set this up, follow these steps:

1. Navigate to Left-hand Navigation: Admin » Animals » Animal Icons. Locate the custom animal icon you'd like to animate and click the Pencil icon to edit.
   
   
2. Find the technical name for the icon, located in the Icon field. (i.e. fa fa-fighter-jet) and write it down.

    
   
   

3. On the Animal Icons admin page, navigate to the Icon Classes page, which is found in the Related Pages section at the top of the page. 

    
   
   

4. Search the Class column for the technical name of the icon that you wrote down in step 2. Locate the proper record, and then click the Edit button.
   
   
   
   

5. Append " fa-spin" (without quotes, including the space) to the end of the Class field string. Do not change anything else. (i.e. fa fa-fighter-jet fa-spin)
   
   
   
   

6. Click the Save button. Your icon should now be spinning!