Broadly

Overview: What are we talking about?

Gingr is integrated with a service called Broadly (https://go.broadly.com/gingr). Broadly's service allows you to solicit reviews on Google, Yelp and Facebook from your customers automatically.   

*Broadly is only available to customers in the U.S. and Canada. 

This article includes:

• How to Subscribe to Broadly
• How to Integrate to Broadly

Helpful Hints: Before you begin.

• Gingr will not notify Broadly if the customer is opted out of marketing emails. If a customer is opted out of marketing SMS, we will not pass the customer's phone number to Broadly.

Set it Up: Let's get started.

Step 1: How to Subscribe to Broadly

Signing up for Broadly is easy! Follow one of the two options below to get started:

• Start a free trial:
  
  • If you'd like to jump right in, you can start a free trial by going to the Left-Navigation: Admin » Manage Gingr Subscription page and clicking "Start 2-Month Free Trial" under the Broadly option. 
    
    Note: If you start a free trial, please proceed to the next section: How to Integrate with Broadly.

• If you would like to schedule a demo with Broadly before starting a trial, click here and fill out the form to schedule a quick demo with Broadly's team.

Once you have either started your free trial or you have signed up for Broadly after a demo, continue on to the next steps.

Step 2: Configure Broadly Request Preferences

Gingr's integration with Broadly allows you to control when customers should be asked for a review.

You have two options to send a review request from Broadly when triggered from Gingr:

1. With every checkout.
2. With every checkout survey that has a positive review.
   
   Note: This means that no responses in the survey were equal to or less than the "survey trigger alert threshold" value and requires the setup of the reservation checkout survey. Click here to learn more about survey functionality in Gingr.

To set this up, navigate to the  Left-hand Navigation: Admin » Broadly. If you only want Broadly to request a review after a positive survey is submitted in Gingr, then enable the Broadly request positive survey only system-wide setting. Otherwise, leave this setting disabled to send a Broadly request for every checkout. 

Step 3: Enter your Broadly Location ID

Stop! If you signed up for the 60-Day free trial directly from within Gingr, then Gingr has automatically handled this step for you and no further action is required.

1. Navigate to Left-hand Navigation: Admin » Broadly.
   
   
2. Locate the Broadly Location ID field, and enter a unique value. We recommend entering your Gingr subdomain. For example, if your Gingr URL is demo.gingrapp.com, your subdomain is demo.
   
   Important! If you have multiple locations, you need to enter a different value for each location. In this case, we recommend adding a "-2", "-3", "-4" to your subdomain. For example, if your Gingr URL is demo.gingrapp.com, and the location you are currently editing is 2, enter "demo-2" (without quotes) as your Broadly Location ID.