Overview:
There are various reasons that a Credit Card Processor might produce an error code when processing a credit card. In this article, we provide some of those reasons and identify when to contact Gingr for these errors and when to contact CardConnect directly.
This article includes:
Gingr Errors
Below are some helpful troubleshooting tips as to why you would receive an error when processing payments in Gingr:
| Error | Description | Helpful Hint |
| An unknown error occurred - New Transaction Card Connect | If you are receiving this error, contact the Gingr support team. |
|
| Payment Already Submitted | This card was already charged for this transaction. | |
| Amount is required for new transaction | No payment amount was entered when submitting payment. | |
| Please select a payment method | A payment method needs to be selected from the drop-down menu | |
| An expiration date, postal code, and CVV are required when saving cards on file | You will want to update the customer's profile with this information | |
| Invalid payment method for this payment amount | Please choose a non-credit card payment method if the payment amount is 0.00 | |
| You selected a payment method that does not support $0.00 transactions | Please choose another payment method or enter a valid payment amount | |
| Invalid payment amount for this transaction | Either select an owner or you must collect the full payment | |
| You must assign an owner when purchasing a package | Select an owner on the checkout window | This is controlled by the setting Require Owner for Transactions found under Admin » Check-Out Options |
| You cannot select a zero payment method if no owner is associated with the transaction | ||
| The payment amount can not be greater than the total of the shopping cart | You cannot accept more money than what is listed in the cart. | |
| There was an error. This usually happens when the customer does not have a card on file but you requested charging a card on file. Another possibility is that you have a firewall blocking access to port 8443 on your computer. | ||
|
Card on file error! |
Due to security reasons, when saving credit card details to an owner profile, we do not support tokenizing card details if a digital wallet is used. This means that if a customer uses tap to pay at checkout with their smartphone or watch and the business checks the 'Save Card to File?' option, the error message will generate and the card information will not be stored. All details of the card must be manually entered or the card must be dipped/swiped to successfully save a card on file. |
CardConnect Errors
If you are trying to process a payment that comes back declined, you can log in to your CardPointe portal to find out what the specific error is.
- Once logged in you'll navigate to the Reporting tab to view recent transactions:
- You will then click on the transaction number on the left to view the transaction details page.
- From here you will see the 'Response Code', you will see below all of the response code descriptions.
CardConnect Response Codes:
The following table shows the response codes that can be generated by CardConnect internally. Additional comments enclosed in brackets are not part of the response text.
There are two sets of codes based on your backend platform with CardConnect. Gingr currently supports the Rapid Connect and First Data North platforms. If you have a clover terminal, you are on the Rapid Connect Platform.
Gateway Response Codes (PPS)
| respproc | respcode | respstat | resptext |
|---|---|---|---|
| PPS | 00 | A | "Approval" |
| PPS | 01 | A | "VoiceAuth Approved" |
| PPS | 08 | A | "Profile Deleted" |
| PPS | 09 | A | "Profile Saved" |
| PPS | 11 | C | "Invalid card" |
| PPS | 12 | C | "Invalid track" |
| PPS | 13 | C | "Bad card check digit" |
| PPS | 14 | C | "Non-numeric CVV" |
| PPS | 15 | C | "Non-numeric expiry" |
| PPS | 16 | C | "Card expired" |
| PPS | 17 | C | "Invalid zip" |
| PPS | 18 | C | "CardDefense Review" |
| PPS | 19 | C | "CardDefense Decline" |
| PPS | 21 | C | "Invalid merchant" |
| PPS | 22 | C | "No auth route" |
| PPS | 23 | C | "No auth queue" |
| PPS | 24 | C | "Reversal not supported" |
| PPS | 25 | C | "No matching auth for reversal" |
| PPS | 26 | A | "Txn Settled" |
| PPS | 27 | C | "Txn Batched" |
| PPS | 28 | C | "Txn not settled" |
| PPS | 29 | C | "Txn not found" |
| PPS | 31 | C | "Invalid currency" |
| PPS | 32 | C | "Wrong currency for merch" |
| PPS | 33 | C | "Unknown card type" |
| PPS | 34 | C | "Invalid field" |
| PPS | 35 | C | "No postal code" |
| PPS | 36 | C | "Duplicate sequence" |
| PPS | 37 | C | "CVV mismatch" |
| PPS | 38 | C | "CVV is required" |
| PPS | 39 | C | "Void not permitted after 30 days" |
| PPS | 41 | C | "Below min amount" |
| PPS | 42 | C | "Above max amount" |
| PPS | 43 | C | "Invalid amount" |
| PPS | 44 | C | "Prepaid not supported" |
| PPS | 45 | C | "Refunds without reference not supported" |
| PPS | 46 | C | "Partial refunds not supported" |
| PPS | 48 | C | "Echeck not supported" |
| PPS | 61 | B | "Line down" |
| PPS | 62 | B | "Timed out"
|
| PPS | 63 | C | "Bad resp format" |
| PPS | 64 | C | "Bad HTTP header" |
| PPS | 65 | C | "Socket close error" |
| PPS | 66 | C | "Response mismatch" |
| PPS | 70 | C | "Voice authorization cannot be voided" |
| PPS | 71 | C | "EMV data not authorized" |
| PPS | 91 | C | "No TokenSecure" |
| PPS | 92 | C | "No Merchant table" |
| PPS | 93 | C | "No Database" |
| PPS | 94 | C | "No action" |
| PPS | 95 | C | "Missing config" |
| PPS | 96 | C | "Profile not found" |
| PPS | 97 | C | "Merchant disabled" |
| PPS | 98 | C | "Invalid token" |
| PPS | 99 | C | "Invalid card" |
| PPS | 101 | C | “AVS Mismatch” |
| PPS | 102 | C | “Service Fee Declined” |
| PPS | 103 | C | “Service Fee Txn not found” |
| PPS | 104 | C | “Surcharge Not Supported” |
Rapid Connect Response Codes
| respproc | respcode | respstat | resptext |
| RPCT | 000 | A | "Approve" |
| RPCT | 001 | C | "Schema Validation Error" |
| RPCT | 002 | A | "Approve for partial amount" |
| RPCT | 003 | A | "Approve VIP" |
| RPCT | 100 | C | "Do not honor" |
| RPCT | 101 | C | "Expired card" |
| RPCT | 102 | C | "Suspected fraud" |
| RPCT | 104 | C | "Restricted card" |
| RPCT | 105 | C | "Call acquirer security department" |
| RPCT | 106 | C | "Allowable PIN tries exceeded" |
| RPCT | 107 | C | "Call for authorization" |
| RPCT | 108 | C | "Refer to issuer special conditions" |
| RPCT | 109 | C | "Invalid merchant" |
| RPCT | 110 | C | "Invalid amount" |
| RPCT | 114 | C | "Invalid account type" |
| RPCT | 116 | C | "Not sufficient funds" |
| RPCT | 117 | C | "Incorrect PIN" |
| RPCT | 118 | C | "No card record" |
| RPCT | 119 | C | "Transaction not permitted to cardholder" |
| RPCT | 120 | C | "Transaction not permitted to terminal" |
| RPCT | 121 | C | "Exceeds withdrawal amount" |
| RPCT | 122 | C | "Security violation" |
| RPCT | 123 | C | "Exceeds withdrawal frequency limit" |
| RPCT | 124 | C | "Violation of law" |
| RPCT | 129 | C | "Suspected counterfeit card" |
| RPCT | 130 | C | "Invalid terminal" |
| RPCT | 131 | C | "Invalid account number" |
| RPCT | 132 | C | "Unmatched card expiry date" |
| RPCT | 150 | C | "Invalid merchant set up" |
| RPCT | 151 | C | "Activation failed" |
| RPCT | 152 | C | "Exceeds limit" |
| RPCT | 153 | C | "Already redeemed" |
| RPCT | 154 | C | "Over monthly limit" |
| RPCT | 155 | C | "Recharge amount exceeded" |
| RPCT | 156 | C | "Max number of recharges exceeded" |
| RPCT | 157 | C | "Invalid entry" |
| RPCT | 208 | C | "Lost card" |
| RPCT | 209 | C | "Stolen card" |
| RPCT | 302 | C | "Account closed" |
| RPCT | 303 | C | "Unknown account" |
| RPCT | 304 | C | "Inactive account" |
| RPCT | 308 | C | "Already active" |
| RPCT | 311 | C | "Not lost or stolen" |
| RPCT | 315 | C | "Bad mag stripe" |
| RPCT | 316 | C | "Incorrect location" |
| RPCT | 317 | C | "Max balance exceeded" |
| RPCT | 318 | C | "Invalid amount" |
| RPCT | 319 | C | "Invalid clerk" |
| RPCT | 320 | C | "Invalid password" |
| RPCT | 321 | C | "Invalid new password" |
| RPCT | 322 | C | "Exceeded account reloads" |
| RPCT | 323 | C | "Password retry exceeded" |
| RPCT | 326 | C | "Incorrect transaction version or format number for POS" |
| RPCT | 327 | C | "Request not permitted by this account" |
| RPCT | 328 | C | "Request not permitted by this merchant location" |
| RPCT | 329 | C | "Bad repay date" |
| RPCT | 330 | C | "Bad checksum" |
| RPCT | 331 | C | "Balance not available (denial)" |
| RPCT | 332 | C | "Account locked" |
| RPCT | 333 | C | "No previous transaction" |
| RPCT | 334 | C | "Already reversed" |
| RPCT | 336 | C | "Bad Authorization ID" |
| RPCT | 337 | C | "Too many transactions requested" |
| RPCT | 338 | C | "No transactions available/no more transactions available" |
| RPCT | 339 | C | "Transaction history not available" |
| RPCT | 340 | C | "New password required" |
| RPCT | 341 | C | "Invalid status change" |
| RPCT | 342 | C | "Void of activation after account activity" |
| RPCT | 343 | C | "No phone service" |
| RPCT | 344 | C | "Internet access disabled" |
| RPCT | 355 | C | "Invalid currency" |
| RPCT | 357 | C | "Currency conversion error" |
| RPCT | 359 | C | "The terminal transaction number did not match" |
| RPCT | 367 | C | "Target embossed card entered and Transaction count entered do not match" |
| RPCT | 368 | C | "No account link" |
| RPCT | 369 | C | "Invalid time zone" |
| RPCT | 370 | C | "Account on hold" |
| RPCT | 372 | C | "Promo location restricted" |
| RPCT | 373 | C | "Invalid Card Account" |
| RPCT | 374 | C | "Product code(s) restricted" |
| RPCT | 375 | C | "Bad Post Date. The Post Date is not a valid date" |
| RPCT | 376 | C | "Account status is void lock" |
| RPCT | 377 | C | "Already active and reloadable" |
| RPCT | 378 | C | "Account is Purged" |
| RPCT | 380 | C | "Bulk activation error" |
| RPCT | 381 | C | "Bulk activation un-attempted error" |
| RPCT | 382 | C | "Bulk activation package amount error" |
| RPCT | 383 | C | "Store location zero not allowed" |
| RPCT | 384 | C | "Account row locked" |
| RPCT | 385 | C | "Accepted but not yet processed" |
| RPCT | 401 | C | "Offer Processing Error" |
| RPCT | 402 | C | "TransArmor Service Unavailable" |
| RPCT | 403 | C | "TransArmor Invalid Token or Account Number" |
| RPCT | 404 | C | "TransArmor Key Error" |
| RPCT | 500 | C | "Decline" |
| RPCT | 501 | C | "Date of Birth Error for Check Processing" |
| RPCT | 502 | C | "Invalid State Code" |
| RPCT | 503 | C | "New Account Information" |
| RPCT | 504 | C | "Do not try again" |
| RPCT | 505 | B | "Please retry" |
| RPCT | 506 | C | "Invalid Checking Account Number" |
| RPCT | 507 | C | "New Account Information available" |
| RPCT | 508 | B | "Try again later - Declined" |
| RPCT | 509 | C | "Do not try again - The card has expired" |
| RPCT | 510 | C | "New Account Information - The card has expired" |
| RPCT | 511 | B | "The card has expired. Get the new expiration date and try again." |
| RPCT | 512 | C | "Service not allowed" |
| RPCT | 513 | C | "Decline. Transaction not permitted to acquirer or terminal." |
| RPCT | 514 | C | "Do not try again - There was security violation" |
| RPCT | 515 | C | "Declined. No term record on First Data system." |
| RPCT | 516 | B | "Please retry" |
| RPCT | 517 | C | "CVV2 Declined" |
| RPCT | 518 | C | "Invalid account/date or sales date in future" |
| RPCT | 519 | C | "Invalid Effective Date" |
| RPCT | 520 | C | "Reversal Rejected" |
| RPCT | 521 | C | "Enter lesser amount" |
| RPCT | 522 | C | "Cash Back greater than total Transaction amount" |
| RPCT | 523 | C | "Crypto box is offline" |
| RPCT | 524 | C | "Debit Switch unavailable" |
| RPCT | 525 | C | "Debit/EBT network gateway cannot get through to the ISSUER" |
| RPCT | 526 | C | "Undefined Card" |
| RPCT | 527 | C | "Network Response indicates that Merchant ID / SE is invalid" |
| RPCT | 528 | C | "Debit/EBT transaction count exceeds pre-determined limit in specified time/ Withdrawal limit exceeded" |
| RPCT | 529 | C | "Resubmission of transaction violates debit/EBT network frequency" |
| RPCT | 530 | C | "The authorizing network has a problem decrypting the cryptogram in the request" |
| RPCT | 532 | C | "The DUKPT Base Derivation key is missing or incorrect in the PIN pad or PIN key synchronization error" |
| RPCT | 540 | C | "Edit Honor" |
| RPCT | 541 | C | "No Savings Account" |
| RPCT | 542 | C | "DUKPT: An error while processing the PIN block that is not related to the point- of sale equipment" |
| RPCT | 550 | C | "Invalid Vehicle" |
| RPCT | 551 | C | "Invalid Driver" |
| RPCT | 552 | C | "Invalid Product" |
| RPCT | 553 | C | "Exceeds transaction total limit per product class" |
| RPCT | 554 | C | "Over daily limit" |
| RPCT | 555 | C | "Invalid Date/Time" |
| RPCT | 556 | C | "Exceeds quantity" |
| RPCT | 557 | C | "Invalid prompt entry" |
| RPCT | 558 | C | "Invalid Track 2 data" |
| RPCT | 559 | C | "Voyager ID problem" |
| RPCT | 560 | C | "Invalid Odometer" |
| RPCT | 561 | C | "Invalid Restriction Code" |
| RPCT | 562 | C | "Pay at pump not allowed" |
| RPCT | 563 | C | "Over fuel limit" |
| RPCT | 564 | C | "Over cash limit" |
| RPCT | 565 | C | "Fuel price error" |
| RPCT | 566 | C | "Y or N required" |
| RPCT | 567 | C | "Over repair limit" |
| RPCT | 568 | C | "Over additive limit" |
| RPCT | 569 | C | "Invalid user" |
| RPCT | 701 | A | "Approved EMV Key Load" |
| RPCT | 702 | C | "EMV Key Download Error" |
| RPCT | 703 | A | "Approved EMV Key Load-more key load data pending" |
| RPCT | 704 | C | "Pick Up Card" |
| RPCT | 708 | A | "Honor With Authentication" |
| RPCT | 721 | C | "Invalid ZIP Code" |
| RPCT | 722 | C | "Invalid value in the field" |
| RPCT | 723 | C | "Driver's License or ID is Required" |
| RPCT | 724 | C | "Referred - Not Active" |
| RPCT | 726 | C | "Unable to Locate Record On File" |
| RPCT | 727 | C | "Refer - Call Authorization" |
| RPCT | 728 | C | "Referred - Skip Trace Info" |
| RPCT | 729 | C | "Hard Negative Info On File" |
| RPCT | 731 | C | "Rejected Lost/Stolen Checks" |
| RPCT | 740 | C | "Totals Unavailable" |
| RPCT | 767 | C | "Hard Capture; Pick Up" |
| RPCT | 771 | C | "Amount Too Large" |
| RPCT | 772 | C | "Duplicate Return" |
| RPCT | 773 | C | "Unsuccessful" |
| RPCT | 774 | C | "Duplicate Reversal" |
| RPCT | 775 | C | "Subsystem Unavailable" |
| RPCT | 776 | C | "Duplicate Completion" |
| RPCT | 782 | C | "Count Exceeds Limit" |
| RPCT | 785 | A | "No reason to decline" |
| RPCT | 790 | C | "Do not resubmit same transaction but continue billing process in subsequent billing period" |
| RPCT | 791 | C | "Stop recurring payment requests" |
| RPCT | 792 | C | "See attendant" |
| RPCT | 801 | C | "Over merchandise limit" |
| RPCT | 802 | C | "Imprint card" |
| RPCT | 803 | C | "Not on file" |
| RPCT | 804 | C | "Fuel only" |
| RPCT | 805 | C | "Velocity exceeded" |
| RPCT | 806 | C | "Authorization ID needed" |
| RPCT | 807 | C | "Over non-fuel limit" |
| RPCT | 808 | C | "Invalid location" |
| RPCT | 809 | C | "Over card velocity count" |
| RPCT | 810 | C | "Over card velocity amount" |
| RPCT | 811 | C | "Over issuer velocity count" |
| RPCT | 812 | C | "Over issuer velocity amount" |
| RPCT | 813 | C | "Over merchant daily velocity count" |
| RPCT | 814 | C | "Over merchant daily velocity amount" |
| RPCT | 815 | C | "Over merchant daily velocity both" |
| RPCT | 816 | C | "Over merchant product velocity amount" |
| RPCT | 817 | C | "Over merchant product velocity count" |
| RPCT | 818 | C | "Over merchant product velocity both" |
| RPCT | 819 | C | "Over chain daily velocity count" |
| RPCT | 820 | C | "Over chain daily velocity amount" |
| RPCT | 821 | C | "Over chain daily velocity both" |
| RPCT | 822 | C | "Over chain product velocity count" |
| RPCT | 823 | C | "Over chain product velocity both" |
| RPCT | 824 | C | "Over chain product velocity amount" |
| RPCT | 825 | C | "No chain ID for chain merchant" |
| RPCT | 826 | C | "Signature required" |
| RPCT | 902 | C | "Invalid transaction" |
| RPCT | 904 | C | "Format error" |
| RPCT | 906 | C | "System Error" |
| RPCT | 907 | C | "Card issuer or switch inoperative" |
| RPCT | 908 | C | "Transaction destination not found" |
| RPCT | 909 | C | "System malfunction" |
| RPCT | 911 | C | "Card issuer timed out" |
| RPCT | 913 | C | "Duplicate transaction" |
| RPCT | 914 | C | "Original Authorization was not found" |
| RPCT | 915 | C | "Timeout Reversal not supported. Resend the original transaction" |
| RPCT | 920 | B | "Security H/W or S/W error - try again" |
| RPCT | 921 | C | "Security H/W or S/W error" |
| RPCT | 923 | C | "Request in progress" |
| RPCT | 924 | C | "Limit check failed" |
| RPCT | 940 | C | "Error" |
| RPCT | 941 | C | "Invalid issuer" |
| RPCT | 942 | C | "Customer cancellation" |
| RPCT | 944 | C | "Invalid response" |
| RPCT | 950 | C | "Violation of business arrangement" |
| RPCT | 954 | C | "CCV failed" |
| RPCT | 958 | C | "CCV2 failed" |
| RPCT | 959 | C | "CAV failed" |
| RPCT | 963 | C | "Acquirer channel unavailable" |
First Data North Response Codes
| respproc | respcode | respstat | resptext |
| FNOR | 00 | A | "Approval" |
| FNOR | 10 | A | "Partial Approval" |
| FNOR | 76 | A | "Reversed" |
| FNOR | 85 | A | "Validated" |
| FNOR | 01 | C | "Refer to issuer" |
| FNOR | 03 | C | "Invalid merchant" |
| FNOR | 05 | C | "Do not honor" |
| FNOR | 12 | C | "Invalid transaction" |
| FNOR | 13 | C | "Invalid amount" |
| FNOR | 14 | C | "Invalid card number" |
| FNOR | 25 | C | "Invalid terminal" |
| FNOR | 28 | B | "Please retry" |
| FNOR | 51 | C | "Declined" |
| FNOR | 54 | C | "Wrong expiration" |
| FNOR | 55 | C | "Incorrect pin" |
| FNOR | 57 | C | "Invalid txn for card" |
| FNOR | 60 | C | "Declined" # Capture card |
| FNOR | 61 | C | "Exceeds withdrawal limit" |
| FNOR | 63 | C | "Service not allowed" |
| FNOR | 69 | C | "Host key error" |
| FNOR | 75 | C | "Pin try exceeded" |
| FNOR | 89 | C | "Invalid Term ID" |
| FNOR | 91 | B | "System error" |
| FNOR | 94 | C | "Duplicate tran" |
| FNOR | C2 | C | "CVV decline" |
| FNOR | CE | C | "System problem" |
| FNOR | N3 | C | "Invalid Account" |
| FNOR | NG | C | "Reversal rejected" |
| FNOR | NH | C | "Enter lesser amt" |
| FNOR | NI | C | "Pin decrypt error" |
| FNOR | NK | C | "Crypto box offline" |
| FNOR | NL | B | "Debit switch down" |
| FNOR | NM | C | "Issuer unavailable" # Debit cards |
| FNOR | NN | C | "Bad debit card" |
| FNOR | NP | C | "Bad debit merchant" |
| FNOR | NQ | C | "Tran limit exceeded" |
| FNOR | NR | C | "Tran freq exceeded" |
| FNOR | NS | C | "Error decrypting pin" |
| FNOR | NU | C | "Insufficient funds" |
| FNOR | RW | C | "Reversal outside window" |
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