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24 Hour Billing

Kathryn Hamilton
Kathryn Hamilton
  • Updated

Overview: What are we talking about?

If you charge for boarding/lodging reservation types by 24 hour periods, please read this article to better understand how you'll want this to be set up in Gingr.



Helpful Hints: Before you begin.

  • Important! "increment by" settings on reservation types DO NOT apply to 24-hour billing. They only apply to the charge by hour setting. 


Set it Up: Let's get started.  


Charge for Completed 24 Hour Periods

  1. Navigate to Left-hand Navigation: Admin » Reservation Types & Services Configuration.

  2. Select the applicable Booking Category > Select the Reservation Type that E you would like this rule to apply to > Click 'Edit Settings' and select 'Charge by 24 hours' in the "How should Gingr calculate charges for this type of booking?" setting. 



24 Hour Variations - Charging for Every Night, or Last Day Daycare 

If there are any other variations, such as actually charging for every night the pet is checked in, or charging something like a 'last day daycare' charge, please read below:

The Charge by 24 hours setting on reservation types will apply a charge (according to the rate and rules you have set up for that reservation type) only for COMPLETED 24 hour periods (with the exception of the first 24 hour period, which is charged for immediately upon check-in).

Because of the above, if you want to charge for every night the pet is checked in and use a 24 hour period to determine whether the pet is charged a 'last day' charge, you will need to set up at least two pricing rules to accomplish that.

Charge for Last Night of Boarding:

The following rule will charge for the last night of boarding before their next completed 24 hour period (in this case 15 hours later). For instance, if a dog checks in at 1pm, the system will not charge for boarding until 1pm the next day. With the following rule, the system will charge the dog for the last night regardless of the 24 hour period (in this example at 4am). To determine the amount of minutes to charge, refer to the hours that you are open. For instance, if your last check in time in 6pm and your first check in time is 7am, make this charge around 12 hours. 
Label Type Value Method Amount
Last Night of Boarding Minutes Past Last 24 Hours 900 Reservation Type Boarding


Charge a last day (or last day daycare) charge on the day of pickup:

Some businesses charge a fee on the last day of boarding, if the pet is picked up after the clock time they were dropped off.  For example, if the pet was dropped off at 10am Monday and picked up 2pm Wednesday, they would be charged for 2 nights and a fee for that last day. But if they picked up before 10am Wednesday, they would only be charged for 2 nights.  If you do something like this, you will first need a version of the rule shown above, and you will also need at least one rule like those you see below:

Dollar Amount: What this rule says is "if you pick up 4 hours after the clock time you dropped off, you will be charged $25."

Label Type Value Method Amount
Last Day Fee Minutes Past Last 24 Hours 240 Dollar 25.00

Reservation Type: What this rule says is "if you pick up 2 hours after the clock time you dropped off, you will be charged our rate for 'this' reservation type."
Label Type Value Method Amount
Last Day 1/2 Day Minutes Past Last 24 Hours 120 Reservation Type Half Day Daycare


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