Overview:
Additional services are services that can be added to a reservation or appointment. Additional services can be unscheduled or scheduled with a specialist.
This article includes:
- Video Overview: Additional Services
- Creating an Additional Service
- Field Guide
- Setting the Base Rate
- Disabling an Additional Service
Related Articles
Helpful Hints:
- In Gingr, additional services are services that are scheduled during a reservation. For example, a private playtime that is scheduled while in daycare is considered an additional service (daycare is considered the “reservation type”). Another example would be a Full Groom service that is scheduled during a Grooming reservation. In this example, the reservation type is “Grooming” and “Full Groom” is the additional service that is attached to that reservation type.
- If you have already created a service for another reservation type, you can add that same additional service to another reservation type by selecting it from the “Add service” box.
Video Overview: Additional Services
Set it Up:
Step 1: Create the Additional Service
- Navigate to Left-hand Navigation: Admin » Reservation Types and Services Configuration and locate the reservation type that the additional service should be associated with.
- Click the blue + Add Service button. Note that once you have additional services set up, you can also use the Default Services button to designate additional services that will be automatically applied to this reservation type.
- If you have already created a service for another reservation type and also want it to be available on this one, you can add that same additional service here by selecting it under “Allow an existing service.” If you need to create a a new service, click on the grey Create a New Additional Service box.
- To customize the additional service settings, reference the field guide below and make any adjustments as necessary. The settings are grouped together in sections to help you find what you need, and a description is displayed for each setting to help you understand what it does.
Field Guide: A guide to all additional service settings
| General Settings | Description | Helpful Hint |
| Label | The name that will be displayed both internally and on the Customer Portal. | |
| Allowed Locations | Select which location(s) this type of booking can be made for. | |
| Description | Include any information the customer will need to know about the details of the service and its pricing. For grooming services, the description can help describe the pricing expectations. | This section can include Pictures, Tables, Website links, and more! |
| Color | Optionally choose a color that will indicate this service on the Facility Calendar and from the "add service" section on the dashboard. | |
| Apply Tax? | If enabled tax will be applied to this service on invoices. | Manage tax rate and tax settings in mass under Admin » Tax Settings. |
| Account code | Optionally indicate which account code the charges for this booking type should be reported on. | Account Codes can be set under Admin > Account Codes |
| Booking Options | Description | Helpful Hint |
| Is this service scheduled? | Enable this setting if the service will be scheduled within a reservation or scheduled with a specialist. |
"No" For services that do not need to be scheduled at a certain date/time or with a specialist. "Yes" For services that are scheduled at a certain date and time. Includes duration, interval, frequency options, and default start time. "Appointment Based" For services that are scheduled with a specialist. Includes duration and interval. |
| Duration | This setting is used when the service is assigned to a specialist schedule. It determines the amount of time that is occupied when this service is booked. | The duration can be edited per pet at the time of booking. We recommend entering the average duration as the placeholder. |
| Interval | This setting is used when the service is assigned to a specialist schedule. It determines the amount of time that is occupied when this service is booked. | Example: If the interval is set to 30 minutes then appointments can be booked at 9:00am, 9:30am, 10:00am etc. |
| Default Start Time | Default start time is the first time option that will appear when scheduling the service. If this service doesn't need to be scheduled at a specific time, enter the most common time your facility would complete this service. | Example: enter "1300" if you go around giving walks around 1pm each day. |
| Frequency Options | When selected, these options will be available to employees when creating reservations and the system will automatically create the desired number of scheduled services at the selected time. |
At least one option must be selected, and we recommend always including the "Once" option. This only effects scheduled services that are NOT assigned to a specialist schedule. |
| Booking Form Questions | Optionally ask your customers or staff up to 3 questions for this service. | Example: What type of hair cut? Any skin conditions? |
| Automatically charge last checked out service price? | If enabled, Gingr will remember the most recent price set for the pet for this service. | This is great for variable-priced items like grooming services. |
| Remember pet’s last duration for this service? | If enabled, Gingr will store the duration of the service per pet and will pull this value for future appointments. | This is per service per pet. |
| Capacity groups | This capacity setting will control capacity by the number of animals who can book this service on a given date. |
| Communication Options | Description | Helpful Hint |
| Email Custom Text | Text entered into this field can be pulled into automated email templates with the {services_custom_text} variable. | |
| Dropoff Times | This setting is used only for appointment-based services. When text is input here, the email variable {service_dropoff_times} can be used in the New Appointment Email to enter this text. |
| Customer Portal Options | Description | Helpful Hint |
| Allow booking requests from pet parent portal? | When enabled customers can see and add this service to their reservation request from the customer portal. | You will see this as "Business Only" on your end, but it's not visible to customers. |
| Limit service time selection for customers? |
When enabled, this will show service time options only between your businesses open and close times. If disabled, this will show service time options any time between 12:00am - 11:59pm. |
This only affects scheduled services that are NOT assigned to a specialist schedule. |
| Use for Webcams | If your facility has iDogCam web cameras, this will enable the customer to view this camera if this service is added to their reservation. |
| Advanced Settings | Description | Helpful Hint |
| Delete? | Deletes the service. |
5. Once additional services have been added, the settings can be managed by clicking the Edit Settings button. If needed, the additional service can also be removed by clicking on the red X.
Step 2: Set a base rate
Important! If Auto Charge Last Time is enabled, leave the base rate at $0.00.
- Click the Rates icon under the name of the additional service that service is attached to on a reservation type.
- Choose your location.
- Click the Additional Services tab.
- Set the base rate for the additional service attached to this reservation type.
- Click Save Rates.
How to: Manage additional services at multiple locations.
If you are a multiple location app, you might offer certain services that are only available at a specific location or are not offered at a certain location. Luckily, the ability to control which locations these services are offered are easily managed!
- Navigate to the Left-hand Navigation: Admin » Reservation Types and Services Configuration page and select a reservation type in which the service is attached and then select the service.
- After selecting the service, select the Edit Settings icon at the top of the 4th column that appears!
- Click on the Allowed Locations setting field in the General Settings section and select the location you wish to add that additional service to. If you would like to remove a location, click on the little blue x icon next to the location's name to remove it!
- Save your changes!
How to: Disable an additional service.
If you are discontinuing an additional service, or no longer offer an additional service, you can remove all locations from that additional service to designate it as Disabled. This will place it in the Disabled Booking Category.
- Navigate to the Left-hand Navigation: Admin » Reservation Types and Services Configuration page and select a reservation type in which the service is attached and then select the service.
- After selecting the service, select the Edit Settings icon at the top of the 4th column that appears!
- Click on the Allowed Locations setting field in the General Settings section and click on the little blue x icon next to all of the location's names to remove them!
- Save your changes!
If you would like to re-instate a disabled option, you can edit that additional service via the Disabled booking category to add the applicable location(s) and then save your changes!
Next, if you need to include service options, follow the steps in this associated article: Creating Service Options.
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