Overview:

SMS Marketing Campaigns allow you to mass text your customers for facility alerts/updates or special offers!

This article includes:

Related Articles:

Helpful Hints:

Only owner accounts with at least one active pet will receive SMS Campaigns.
It is recommended that you only have one active (unsent) campaign created at a time.
Marketing Campaigns with 1,000 recipients or more cannot have its recipient list modified.
Marketing campaigns sent via SMS can NOT contain images and should be 140 characters or less.
Customers can respond to SMS campaigns if the location is subscribed to the 2 way SMS integrated. Learn more about 2 way SMS here.
- If a facility does not have 2 way SMS the customer will receive this auto-response "You responded to an automated text message and the business will not receive your response. Please contact the business directly to communicate with them about your pets and reservations."

SMS Marketing Subscription:

Your billing period begins on the day that you enable this feature. Your marketing SMS numbers reset at the start of every new billing period.

The first 500 Marketing SMS Sent Per Billing Period is Free
The next 501-5,000 Marketing SMS Sent Per Billing Period is $00.02 per SMS
The next 5,001-10,000 Marketing SMS Set Per Billing Period is $00.015 per SMS
The next 10,001-25,000 Marketing SMS Sent Per Billing Period is $00.0125 per SMS
The next 25,001+ Marketing SMS Sent Per Billing Period is $00.01 per SMS

To enable this feature in your app:

To create a new SMS campaign, navigate to Left-hand Navigation: Owners & Pets » Marketing » Create a New SMS Campaign.

Field Guide:

Field Name	Description	Helpful Hint
Choose Groups	When creating a new campaign, Groups determine what subset of customers will receive the campaign. If you select multiple groups and an owner falls into multiple groups, they will only receive the campaign once.	For a full breakdown of the available campaign groups, check out this article! Marketing Campaign Groups For instructions on how to create a custom group for a campaign, check out this article! Creating Custom Campaign Groups
Choose Reservations	Optionally select a specific reservation type to target for the campaign.	For example: Selecting the group Reservations in the Last 15 Days and selecting the Daycare reservation type will contact owners who have had daycare reservations in the last 15 days.
Choose Locations	Optionally select a specific location to target. for the campaign.	This is based on the owner's assigned home location on their profile.
Campaign Name	This is the name of the campaign within your Gingr application and is not visible to customers.
Message	Enter the message to be delivered to customers.	Emojis and images are not supported when using Gingr's SMS Marketing feature.

Sending an SMS Campaign:

Once the campaign is ready to send out follow these steps:

Follow these steps to duplicate an existing campaign. This will duplicate the recipient list from the original campaign.

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