Automated Feeding Charges

Overview: What are we talking about?

If you charge for feeding while a dog is staying at your facility, then Gingr can easily automatically apply these charges to a reservation as you mark the pet as fed in Gingr’s integrated feeding report.  

Helpful Hints: Before you begin.

• Before you get started, it is important to stop and understand how you charge for feeding (if at all). Do you charge differently depending on what the animal was fed? Do you charge per meal or per day? Do you charge for certain types of food?
  
  
• Gingr can automate single rate feeding charges. If you charge different amounts, then please reach out to your onboarding specialist to discuss the best way to integrate your feeding charges in Gingr.
  
  
• To automate feeding charges, we will create feeding types, feeding report statuses, and pricing rules to tell Gingr what kind of food should be charged and what statuses should be charged (e.g. marking a meal as “ate all” versus “N/A”)
  
  
• You must have all feeding schedule sections (schedule, type, method, and status) filled out on a pet's profile in order for charges to incur 

Set it Up: Let's get started.

Step 1: Set Up Feeding Types

1. Navigate to Left-hand Navigation: Admin » Feeding
   
   
   • Feeding types are types of food you administer and want to track separately. Examples of feeding types might be “Owner Provided”, “House Provided”, “Brand Food”, etc.
     
     
2. Add a feeding type and configure the following fields:
   
   
   • Code: create a shortcode for the feeding type you are creating *Important* You must have a "code" entered for each type in order to allow selection of that type. 
     
     
   • Name: Name your feeding type (e.g. “House Food”)
     
     
   • Charge for Administration: Set to yes if you want to automatically charge when this feeding type is administered to an animal.
     
     
3. Save your changes and go back one page.
   
   
4. Repeat creating feeding types for as many feeding types as you need to track.

Step 2: Set Up Feeding Report Statuses

1. From the same page as Step 1 (Left-hand Navigation: Admin » Feeding) find the Feeding Report Statuses section
   
   
   • Feeding report statuses are what you select when using Gingr’s integrated feeding report. Feeding report statuses can be set to charge in coordination with the feeding types you have just set up. For example, if you have the feeding type “House Food” set to charge and the feeding report status “Ate All” set to charge, then when a pet is fed house food and marked as “ate all” on the feeding report, a charge will apply.
     
     
2. Add or Edit a feeding report status and configure the following fields:
   
   
   • Status: Name the status as you want it to appear on the animal’s feeding schedule and on Gingr’s integrated feeding report.
     
     
   • Charge for Administration: Set to yes if you want the system to apply a charge when this status is selected.
     
     In order for a charge to apply, both the feeding type and the feeding report status must be set to charge. If only one or neither are set to charge, then no charge will be applied.
     
     
3. Save your new feeding report status and go back one page.

Step 3: Set Up Automated Feeding Charge Pricing Rules

1. Navigate to Left-hand Navigation: Admin » Pricing Rules.
   
   
2. Choose your location and boarding reservation type.
   
   
3. Add a pricing rule and configure the rule with the following information:
   
   
   • Label: Name the pricing rule as you want it to appear on estimates, the shopping cart, and receipts (e.g. “Feeding Charge”)
     
     
   • Type: choose one of the following pricing rule types depending on your business practice for feeding charges.
     
     
   • Feeding (daily charge): Choose this if you charge once per day for feeding an animal.
     
     
   • Feeding (per administration): Choose this if you charge once per meal.
     
     
   • Method: Choose dollar.
     
     
   • Amount: Enter the amount that you want to charge per day or per meal (depending on the type that you just set).
     
     
4. Save your pricing rule.
   
   
5. Repeat creating these rules for other boarding reservation types where you charge for feeding.