• Merging animal accounts is done at your own risk, as it cannot be undone.
  
  
• The following pet information will be merged:
  
  • Reservations for animals will be combined from each animal record.
  • The birth date, breed, immunization records, feeding schedules, medication schedules, notes, incidents, etc. of the animals on the second (final) owner account will remain and those on the first (merged) owner account will be deleted.
    
    
• ****Do not merge accounts for currently checked-in pets as this can cause errors*****
  
  
• All admin users have access to the admin page controlling these settings. Additionally, admin users are able to delegate this particular admin page to other user groups. Non-admin users with access to this page will be able to make edits that affect all locations in the app. For more information see our article on User Groups and Permissions. 
  

Step 1: Identify the duplicates

The first animal you choose will be the one that "goes away". The second one will remain as the merged record. Be sure to look over both accounts to see if there are any differences and determine which record should be kept.

If the animal records you're merging have exactly the same name, consider modifying the name of the record you want to "go away." This can help you be sure to select them in the correct order.

Step 2: Merge the duplicates

1. Navigate to: Left-hand Navigation: Admin » Merge Data
   
2. Merge this animal: The first animal you choose will be the one that "goes away"
3. Into this animal: The second one will remain as the merged record 

If the animal records are merged successfully, you will get a success notification in the bottom left of the app.

Related Articles:

Managing Owner Accounts 
Deactivating Animals