How to: Save a Label/Collar Length for an Animal

You can optionally save the default label/collar length for an animal to make the system remember the length from reservation to reservation. To set this up:

1. Navigate to Left-hand Navigation: Admin » Animal Form. 
   
   
2. Add the Animal Collar/Label Length field type to your Animal Form.
   
   
   
   
3. Place this field on the form where you'd like to see it, and make sure to set this field as a Business - Only field so that customers cannot set this themselves—they likely will not understand what it does. Do not change the Field Name for this field. It should always look like this:
   
   
   
   
4. Save your form.
   
   
5. To save a label/collar length to an animals profile, Edit the animal and select their collar length before saving their profile. 

How to: Print Labels and Collars

To print a label/collar for a pet who is checked in:

1. Navigate to Left-hand Navigation: Reservations » Print Labels.
   
   
2. A panel will appear. Select the pet and the label length, then click the Print Label button.
   

3. A new tab will open with the Print screen. From here you can configure your print settings based on Label or Collar preference.
   
   

   • Example Label Configuration (Chrome):
   • Example Collar Configuration (Chrome):
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4. Click the final Print button in the Print dialogue.
   
   Note: You may need to further adjust custom scaling and the Gingr label template layout (left,center,right) to fit all content onto one 6" printable area. It is recommended that you test a label and/or collar print for a pet with a long name or other variable with long text such as business name.
   
   

To print a label/collar prior to check-in:

1. Ensure that you have pop-ups allowed for your app's website. Here is how to enable them for Chrome, Safari, Firefox, or Internet Explorer. 
   
   
2. Navigate to the Reservation Details page.
   
   
3.  Click the printer icon in the upper right corner then select "Print Labels". 
   
   
   
   

4. A new tab will open with the Print screen. From here you can configure your print settings based on Label or Collar preference.
   
   

   • Example Label Configuration (Chrome):
   • Example Collar Configuration (Chrome):
   • 
5. Click the final Print button in the Print dialogue.
   
   Note: You may need to further adjust custom scaling and the Gingr label template layout (left,center,right) to fit all content onto one 6" printable area. It is recommended that you test a label and/or collar print for a pet with a long name or other variable with long text such as business name.

Troubleshooting: Common Configuration Assistance

While presets help get the information functionally displayed with respects to printable boundaries, this doesn't always meet the needs for every device or long text-importing variable. You may need to play with the settings a bit to make them perfect using custom margin settings on your computer and/or browser. Be sure to test print using 6" length in order to save on using up PetDetect label paper.

1. If you have recently received a new printer or printer is not functioning correctly after a computer update, it may be time for a printer driver update as well. You can download the latest driver from this page Idexx Printer Drivers and install it on your device. Be sure to restart your device after installing and updating the driver.
   
   
2. If you are trying to print a collar for a pet, and the collar is showing up blank on the print screen, double-check the Label Templates to ensure that the Reservation Type that the pet is checked in for has its own template created for it. 
   
   
3. If right-most print area is slightly off of the print preview, reducing the scale percentage will move that right justification further into the print area.
   
   
4. Collar printing will always space out with 3" void spaces between print areas. Take this into account when sizing a dog's neck for a collar. Printing 6" collars will add on 3 inches to either end of void space for collar looping effectively feeding 12" of collar paper. 12" will effectively print off 24" in length.
   
   
5. A template's left/center/right text is auto-justified by Gingr so you do not need to set a block of text to change its justification placement. Left or Center justification will work fine but a right justification may cause your template to spill over onto another collar line.
   
   
6. Make sure your template's text size is not larger than Magic Wand Button >> Header 3 if you are including a variable that can change in size: especially for {first_name}, {animal_name} and {last_name} variables. (i.e. printing a collar for Jonathan-Jacob Jingleheimerschmidt at a Header 2 or 1 will spill over into the next collar line and print the next length up from the intended size collar)
   
   
7. When using a variable in a column that isn't applicable for the pet or reservation the other templates will be shifted left to fill the missing info. It is recommended that you include at least 1 constant variable like {reservation_type} so you know it's always going to have something to fill in.