Setting Up and Printing Labels & Collars for PetDetect Printer

Kathryn Hamilton
Kathryn Hamilton
  • Updated
Overview: What are we talking about?

This article is applicable only to businesses that want to use the PetDetect collar/labeling system. Setting up PetDetect in Gingr requires that you already have a PetDetect printer, driver, and the PetDetect printing medium (labels/collars).

This article includes:

 

Helpful Hints: Before you begin.

  • Gingr allows you to print PetDetect labels/collars for checked-in pets in the following sizes:
    • 6" Label
    • 12" Collar
    • 18" Collar
    • 24" Collar
    • 30" Collar

  • Gingr supports both label printing (no margins) and collar printing (3" margins between print areas). Each print area is limited to 6" wide and each section (left, center, right) takes up 2" of that print area's width. Section text exceeding 2" in a line will wrap around to the next line.

  • PetDetect Standard Collar height is limited to 1" and each left, center, and right section supports 3 lines each for default webpage font. Anything more expands the print to a second "page".
     
  • To configure this feature, you will need to have your Use Label Printer setting set to yes/on. You can update this setting by navigating to Left-hand Navigation: Admin » Label Templates.

  • When you first go to print, in your Print settings, if you see a Headers and Footers option, it must be turned off. If you see a Margins option, you must set it to none. If you do not see these options, but you see More Settings, please click that and look for those options.

  • If you see a paper size setting for your printer, set your paper size to IdTag, 50 x 200mm (collar), or 1.986 x 5.5 in (label).

How to: Set up Label Templates

To print PetDetect Collars/Labels, you will need to set up label templates to format the information that prints out on each collar.

  1. Navigate to Left-hand Navigation: Admin » Label Templates.

  2. Click the Add Label Template button.

  3. Select your location and the reservation type this collar is for. Two things to be aware of:

    • If you have multiple reservation types that should have collars printed for them, you will have to set up a template for each reservation type.

    • If your templates for different reservation types are similar in structure, you can use multiple tabs in your browser and copy/paste text from one left/center/right field in Gingr to the corresponding left/center/right section for the reservation type on the other tab(s).
      (We advise not to paste in text from outside of Gingr)

  4. There are 3 sections on the template, which will print side by side within a 6" space.

    • For collars that are 12", the template will repeat twice on 1 collar separated by a 6" margin (two-3" margins separating each print area).

    • For collars that are 18", it will repeat 3 times and print 1 collar length separated by a 6" margin (two-3" margins separating each print area), etc.

  5. At the top of the page, there is a list of variables that you can use to enter information about the pet, their reservation, and your location if you wish. Please type the variable into the text field.


    Screen_Shot_2020-04-03_at_11.23.29_AM.png


    Here is an example of a collar's setup:

    Screen_Shot_2020-04-03_at_11.26.39_AM.png

    Screen_Shot_2020-04-03_at_11.26.50_AM.png
    Screen_Shot_2020-04-03_at_11.26.58_AM.png 

How to: Save a Label/Collar Length for an Animal

You can optionally save the default label/collar length for an animal to make the system remember the length from reservation to reservation. To set this up:

  1. Navigate to Left-hand Navigation: Admin » Animal Form. 

  2. Add the Animal Collar/Label Length field type to your Animal Form.

    Screen_Shot_2019-02-12_at_12.23.09_PM.png

  3. Place this field on the form where you'd like to see it, and make sure to set this field as a Business - Only field so that customers cannot set this themselves—they likely will not understand what it does. Do not change the Field Name for this field. It should always look like this:

    ZxQwIZEfm4.gif

  4. Save your form.

  5. To save a label/collar length to an animals profile, Edit the animal and select their collar length before saving their profile. 

 

How to: Print Labels and Collars

To print a label/collar for a pet who is checked in:

  1. Navigate to Left-hand Navigation: Reservations » Print Labels.

  2. A panel will appear. Select the pet and the label length, then click the Print Label button.
    YtOWBk3mX1.gif
  3. A new tab will open with the Print screen. From here you can configure your print settings based on Label or Collar preference.

    • Example Label Configuration (Chrome): Screenshot 2024-01-07 at 9.00.23 AM.png
    • Example Collar Configuration (Chrome):
    • Screenshot 2023-08-14 at 9.53.39 AM.png
  4. Click the final Print button in the Print dialogue.

    Note: You may need to further adjust custom scaling and the Gingr label template layout (left,center,right) to fit all content onto one 6" printable area. It is recommended that you test a label and/or collar print for a pet with a long name or other variable with long text such as business name.

To print a label/collar prior to check-in:

  1. Ensure that you have pop-ups allowed for your app's website. Here is how to enable them for Chrome, Safari, Firefox, or Internet Explorer

  2. Navigate to the Reservation Details page.

  3.  Click the printer icon in the upper right corner then select "Print Labels". 

    Screen_Shot_2022-08-02_at_9.59.11_AM.png

  4. A new tab will open with the Print screen. From here you can configure your print settings based on Label or Collar preference.

    • Example Label Configuration (Chrome): Screenshot 2024-01-07 at 9.00.23 AM.png
    • Example Collar Configuration (Chrome):
    • Screenshot 2023-08-14 at 9.53.39 AM.png
  5. Click the final Print button in the Print dialogue.

    Note: You may need to further adjust custom scaling and the Gingr label template layout (left,center,right) to fit all content onto one 6" printable area. It is recommended that you test a label and/or collar print for a pet with a long name or other variable with long text such as business name.

Troubleshooting: Common Configuration Assistance

While presets help get the information functionally displayed with respects to printable boundaries, this doesn't always meet the needs for every device or long text-importing variable. You may need to play with the settings a bit to make them perfect using custom margin settings on your computer and/or browser. Be sure to test print using 6" length in order to save on using up PetDetect label paper.

  1. If you have recently received a new printer or printer is not functioning correctly after a computer update, it may be time for a printer driver update as well. You can download the latest driver from this page Idexx Printer Drivers and install it on your device. Be sure to restart your device after installing and updating the driver.

  2. If you are trying to print a collar for a pet, and the collar is showing up blank on the print screen, double-check the Label Templates to ensure that the Reservation Type that the pet is checked in for has its own template created for it. 

  3. If right-most print area is slightly off of the print preview, reducing the scale percentage will move that right justification further into the print area.

  4. Collar printing will always space out with 3" void spaces between print areas. Take this into account when sizing a dog's neck for a collar. Printing 6" collars will add on 3 inches to either end of void space for collar looping effectively feeding 12" of collar paper. 12" will effectively print off 24" in length.

  5. A template's left/center/right text is auto-justified by Gingr so you do not need to set a block of text to change its justification placement. Left or Center justification will work fine but a right justification may cause your template to spill over onto another collar line.

  6. Make sure your template's text size is not larger than Magic Wand Button >> Header 3 if you are including a variable that can change in size: especially for {first_name}, {animal_name} and {last_name} variables. (i.e. printing a collar for Jonathan-Jacob Jingleheimerschmidt at a Header 2 or 1 will spill over into the next collar line and print the next length up from the intended size collar)

  7. When using a variable in a column that isn't applicable for the pet or reservation the other templates will be shifted left to fill the missing info. It is recommended that you include at least 1 constant variable like {reservation_type} so you know it's always going to have something to fill in.

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