If a reservation has not been checked in, it can be cancelled within Gingr. For your convenience, there are several places within the app where you can cancel an upcoming reservation or appointment.

This article includes:

• Cancel from the Dashboard
• Cancel from the Animal Profile
• Cancel from the Owner Profile
• Cancel from the Facility Calendar
• Cancel from the Legacy Facility Calendar
• Bulk Cancel Reservations
• FAQ

Helpful Hints: Before you begin.

• You can run a report based on cancellation reasons by navigating to Left-hand Navigation: Reports & More » Reports » Cancellations.
  
• You can edit the cancellation reasons on this list by navigating to Left-hand Navigation: Admin » Cancellation Reasons.
• You cannot bulk cancel standing reservations.  
• If there are deposits attached to any reservation, they will need to be forfeited or refunded. Learn more about how to do that here. 

How to: Cancel Reservations and Appointments.

Dashboard: Expected Section

If a pet was expected to arrive today, but called to cancel - you can cancel a reservation or appointment from the Expected section by clicking the X button in the Actions column.

A window will pop up with a list of cancellation reasons to choose from. Select the cancellation reason that best fits the situation and click Cancel with Reason, or click Cancel with No Reason.

Animal Profile

1. Search for the pet using the Search function, and click on the pet's name.
   
   
2. You will be directed to the Animal's profile, where you will click on the Reservations tab.
3. Find the reservation or appointment that you would like to cancel, and click Cancel Reservation from the Actions menu.
   
   
4. A window will pop up with a list of cancellation reasons to choose from. Select the cancellation reason that best fits the situation and click Cancel with Reason, or click Cancel with No Reason.
   
   

Owner Profile

1. Search for the pet or owner using the Search function, and click on the owner's name.
   
   
2. You will be directed to the Owner's profile, where you will click on the Reservations tab.
3. Find the reservation or appointment that you would like to cancel, and click Cancel Reservation from the Actions menu.
   
   
4. A window will pop up with a list of cancellation reasons to choose from. Select the cancellation reason that best fits the situation and click Cancel with Reason, or click Cancel with No Reason.
   
   

New Facility Calendar

Navigate to Left-hand Navigation: Calendar » Facility Calendar.

From the Week and/or Month View: 

1. From the Week or Month view, locate the date of the reservation that you would like to cancel. This will show a view of all reservations for that day.
   
   
   
2. Find the reservation that you would like to cancel. You can use the search bar to filter by reservation type, pet, or owner. From there, click on Cancel Reservation from the Actions Menu.
   
   
   
   
   
3. A window will pop up with a list of cancellation reasons to choose from. Select the cancellation reason that best fits the situation, and click Cancel with Reason, or click Cancel with No Reason. 
   
   
   To update your Cancellation Reasons, go to Left Hand Navigation » Admin » Cancellation Reasons

From the Day view:

1. Click on the service to cancel directly by clicking on Details:
   
   
2. The appointment details will pop up. From here, scroll to the bottom of the pop-up, and click Cancel Appointment: 
   
   
   
   
3. A window will pop up with a list of cancellation reasons to choose from. Select the cancellation reason that best fits the situation and click Cancel with Reason, or click Cancel with No Reason.
   
   
   To update your Cancellation Reasons, go to Left Hand Navigation » Admin » Cancellation Reasons

Legacy Facility Calendar

1. Navigate to Left-hand Navigation: Calendar » Facility Calendar.
   
   
2. Locate the date of the reservation, and click on the Reservation Type to view all reservations for that day for that particular reservation type.
   
   
   
   
3. Find the reservation that you would like to cancel, and click on Cancel Reservation from the Actions Menu.
   
   
4. A window will pop up with a list of cancellation reasons to choose from. Select the cancellation reason that best fits the situation and click Cancel with Reason, or click Cancel with No Reason.