COVID-19 (Coronavirus) Resources

Kathryn Hamilton
Kathryn Hamilton
  • Updated

Individuals, businesses, and communities around the globe are racing to adapt to the uncertainty and rapid spread of COVID-19 (Coronavirus). Our team is committed to helping you, your business, and your staff through this crisis through product updates, support, and COVID-19 related resources.


Below are some of the updates, resources, and support channels Gingr has to help your business overcome the challenges of COVID-19. We will continue to update this page as new information becomes available.


We’re all in this together. 

If you have any questions or need assistance please don’t hesitate to reach out to our Support Team. 

Submit a Ticket >

Start a Chat 

To start a live chat, log into your Gingr app and navigate to the top navigation: “?” icon » chat support.


System Status

Gingr invests heavily in infrastructure performance to limit downtime. Any downtime or urgent feature issues are always posted to our status page. Subscribe to updates on our status page to stay informed.

Check System Status >


Latest Update Notes

Gingr’s product and development teams have been hard at work to ramp up functionality around the features you’ll need most to help you manage this crisis. This includes improved functionality for managing cancellations, communicating with your customers, and maintaining your services while respecting crucial social distancing requirements. View our release notes for the latest updates on functionality and feature changes.

To view the latest updates, log into your Gingr app and navigate to the top navigation: “?” icon » Release Notes.


Digital Business Opportunities

Moving your business online with integrated payment processing and Gingr’s customer portal can help your location adapt to the new realities of contactless business while preparing for greater flexibility in the future.

Online Retail >

Conduct Virtual Private Trainings >

Set Up an Online Video Series >

Using Cards on File for Contactless Payments >


Facebook Integration

Connecting with your customers via social media can help foster positive engagement with your community. Who doesn’t love pictures of dogs in their feed?

Linking Gingr to Facebook >

Sharing Photos and Videos >


Essential Businesses

There is a lot of information and misinformation going around about this virus. It can be hard to understand which cities and states have required non-essential business shutdowns or reductions in staffing. It can be even harder to understand how your business fits into all of it as well. 

Below is a linked list of state-wide resources, we encourage you to see if your business is classified as essential or non-essential by your local government.


Small and Medium-Sized Business Relief

The U.S. Government and organizations around the world are developing financial relief programs to help businesses cope with sudden losses in revenue or workforce.


Small Business Owner’s Guide to the CARES Act 

Learn More >

SBA (Small Business Association) Economic Disaster Loan 

Apply Now >

U.S. Chamber of Commerce Live Response Blog 

Learn More>


Other Countries*

Canadian Government Aid >

Australian Government Aid >

New Zealand Government Aid >


*  Gingr will provide additional country-specific guidance as it becomes available.


Other Ways to Drive Revenue

Sell Boarding, Daycare, and Training Packages online at a discounted price.

Sell Gift Certificates to those looking to support local businesses.

Sell Retail Items online for in-store pickup or delivery (offering dog food and snacks may allow you to remain open as many governments are considering pet supplies essential)

Promote the purchase of store credit for use against future purchases and services.

Offer virtual group training classes, using software like Zoom for video conferencing (Free for up to 100 participants)


Health Resources 

We have compiled the following interim guidance from various health organizations which may help prevent workplace exposures to COVID-19. This guidance also provides planning considerations for community spread. 

Planning and Responding to COVID-19 >

OSHA on Preparing Workplaces >

IBPSA Pet Industry-specific Resources >

WHO (World Health Organization) Updates >

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