Overview: What are we talking about?
The Late Check-Ins Report will generate a list of owners (and attached reservations) that have cancelled bookings after the scheduled start date and time. This page will generate a report that contains all reservations that were cancelled after the scheduled start date.
This article includes:
Report Parameters: Generating the Late Cancellations Report
This page will produce a report that contains all reservations that were cancelled after the scheduled start date.
Step 1: Select the starting date. This can go as far back as you'd like.
Step 2: Select the end date. You can mark this to a future date, but this will not affect the outcome of the report.
Step 3: Click the blue Generate Report! button for a list of owners that have cancelled reservations after their scheduled start date.
Field Guide: Understanding the Report Outcomes
Clicking on any of the top-level parameters listed below to sort the data by that field.
|Owner||Owner's name that checked in late||Optionally click the owner name to view their Owner Profile.|
|Animal(s)||Animal(s) name attached to reservation||Optionally click the pet name to view their Pet Profile|
|# of Reservations||The number of reservations for which the owner has checked their pet(s) in late.|
|Average Time Late||Average # of minutes the owner checked in their pet after the scheduled start time.||A message will populate under the table with an Average Late Time across all late reservations.|
|Reservations||Click "View Reservation Details" to see the bookings associated with this report.|
Exporting and Printing the Report:
Click the green "Export to PDF" button at the top of the report to get a PDF version of this report. If you'd like to export to a CSV file, check the box "Export to Excel?" in the report parameters at the top of the page.