Overview: What are we talking about?
Use this report to generate a list of reservations that were confirmed but not checked-in.
This is a useful tool to track down reservations that may have been forgotten, or if a reservation was edited before checking in the pet if you are recreating a reservation!
This article includes:
Helpful Hints: Before you begin.
- The Expected tab of your dashboard will show past reservations up to 7 days after that pet's check-in time for their reservation. After 7 days, it will be removed from the expected tab.
To access the No Shows report, navigate to Book Icon » Reports » No Shows. From this page, you can adjust the following reporting parameters to tailor the report to your needs.
|From||Choose a starting date and time to see reservation data starting at this date and time.|
|To||Choose an ending date and time to see reservation data ending at this date and time.|
|Reservation Types||Select any reservation types for which you want to view data within the set date range.||You can include reservations visible to customers as well as "Business Only" reservation types.|
|Export to Excel?||Select this option if you want to export and download the report’s data to an excel file.||You can also print or export this report as a PDF by generating the report and clicking the green "Print to PDF" button below.|
Results: This section includes all applicable reservations that classify as "No Shows" during the specified date range. Below is a table explaining the output parameters:
|Actions||This button allows you to do various actions related to that reservation, such as viewing the reservation details, editing the reservation, canceling the reservation, or deleting the reservation.|
|Animals||Displays the animal's name and icons. You can click the animal name to access the animal profile.|
|Owner||Displays owner name and icons. You can click the owner name to access the owner profile.|
|End Date||Displays the scheduled end date of the reservation in question.|
|Start Date||Displays the scheduled start date of the reservation in question|
|Services||Displays any services attached to the reservation in question. Click on the service to view the reservation details page.|
Exporting the Report and Adding Customers to Campaigns:
To get a PDF version of this report, first, generate the report, and then click the green "Export to PDF" button at the top of the report. If you'd like to export to a CSV file, check the box "Export to Excel?" in the report parameters at the top of the page.
Click the "+ Add to Campaign" button at the top of the 'Totals' section to include owners in a new campaign email or SMS.
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