Overview: What are we talking about?

One significant advantage of using Gingr Payments as your payment processor is the ability to issue refunds back to your customer’s card directly from your Gingr app. This article will review how to issue a credit card refund back to the customer’s card used at the time of purchase. 

STOP! - The following article is only applicable if you are currently processing payments with Gingr Payments.  

Related Articles:

• Gingr Payments Overview 
• How to Sign Up for Gingr Payments 
• How to Order a Stripe Credit Card Terminal for Gingr Payments
• How to Set Up your Stripe Credit Card Terminal (WisePOS E) for Gingr Payments
• How to Set Up your Stripe Credit Card Terminal (Verifone P400) for Gingr Payments
• How to Repurpose your Stripe Credit Card Terminal (Verifone P400) for Gingr Payments
• Configuring Gingr Payments and Accepting Payments

Helpful Hints: 

• When issuing refunds it is important to understand the difference between a Line-Item Refund and a Payment-Only Refund. For more information on the different types of refunds click here: Refunds and Returns
  
  

• The refund payout schedule does not follow the same schedule as payouts. When a refund gets issued depends on when the refund was processed and when the payout is scheduled. For more information regarding the Gingr Payments Payout Schedule click here: Gingr Payments Overview
  
  

• Please note, In accordance with Stripes Policies, Gingr Payments processing fees from an original transaction will not be returned to the business in the event of a refund, however, no additional fees occur in this instance.

How to: Issue a Line-Item Refund

Important! : Line-Item Refunds are done from the middle, line-item portion of the invoice. Line-Item Refunds indicate the customer no longer owes for the service/item. This keeps the invoice closed and removes from the the charges from the revenue reporting. If you are needing to issue a refund and collect a new form of payment follow the guidelines for issuing a Payment-Only Refund.

1. Locate the invoice payment you would like to refund from either the customer’s profile » invoices tab, or via the Barcode icon » View Open/Closed Invoices » Open the invoice. 
   

2. Open the invoice in question and click the Refund checkbox under Items Charges, and then select the red button to Refund (# of items). 

3. In the popup window, select the Refund Reason and enter the amount you wish to refund.

Important! The system will default to the total amount. However, if issuing a partial refund, you will need to edit the amount in the refund field.

Once all fields are completed click the Process Refund button. 

4. The refunded amount will now be displayed at the bottom of the invoice, as well as the invoices section of the customer’s owner profile. 

How to: Issue a Payment-Only Refund

Important! : Payment-Only Refunds are done from the bottom payments portion of the invoice and indicate that the customer still owes the business for the services/items. It is used when the original payment method was not actually collected, the customer needs to pay at a later date, they need to pay with a different method, or if there is an overpayment. This refunds the payment method, but not the line-item itself. If you are needing to issue a refund for both the payment and items/service, follow the guidelines for issuing a Line-Item Refund.

1. Locate the invoice payment you would like to refund from either the customer’s profile » invoices tab, or via the Barcode icon » View Open/Closed Invoices » Open the invoice. 
   
   
   

2. Open the invoice in question and click the Refund checkbox under Invoice Payment Details, and then select the orange button to Refund (# of payments). 

3. In the popup window, select the Refund Method and enter the Refund Amount.

Important! The system will default to the total amount. However, if issuing a partial refund, you will need to edit the amount in the refund field. Once the Refund Method and Refund Amount fields have been selected select the Refund(#) Payment(s) button.

4. The refunded payment will now display at the bottom of the invoice under Invoice Refund Details.


5. Now that the Payment-Only Refund has been processed, the invoice will now be reopened and a new payment method can be applied by selecting the $ Apply Payment button at the top of the invoice.

FAQ

• How do I issue a refund for Canadian Interac debit? 
  To issue a refund for a payment processed using a Canadian Interac debit card, the original payment method must be provided. Upon selecting the refund method and amount, users will be prompted to select a terminal. The terminal will then prompt the user to provide their card for refund processing.
  
  
• What is the refund payout cycle? 
  Payouts for Gingr Payments are created at the same time each morning. A refund issued prior to the scheduled payout creation time will be included in the payout the same day. A refund issued after the payout has been created will be including in the following day's payout.