Configuring Gingr Payments and Accepting Payments

Gabi Williams
Gabi Williams
  • Updated

Overview: What are we talking about?

Gingr Payments is our most comprehensive payment processing integration to date for Gingr customers. Gingr Payments’ infrastructure is powered by Stripe, which is an industry-leader for payment management and fraud protection. Gingr Payments has an advantage over our other payment integrations because it is the only integration that you can manage from within your Gingr app. Additionally, it offers synced, in-person payments with a terminal for our US, Canadian, and UK customers. 

In this article, we will cover how to configure Gingr Payments as a payment method in order to accept payments, how to designate a preferred processor if using more than one payment processor, and how to take payments using Gingr Payments.


This article includes: 

Related Articles:


Configure Gingr Payments Method (Required)

Once your Gingr Payments account has been created, the next step will be to set up a payment method to use for processing payments. To do this, navigate to Admin » Payment Methods and click the +Add Payment Method button. Here, create a single payment method attached to the Gingr Payments processor, ensuring that the Status is enabled and the Zero Payment setting is disabled.


Note: For multiple locations, it is only necessary to create a single payment method to use for Gingr Payments. The name of this payment method is user-defined, so if your app also uses CardConnect it may be necessary to adjust the names so that they can be easily distinguished at checkout.


Configuring a Preferred Processor (optional)

If your facility uses both CardConnect and Gingr Payments, you can configure a preferred payment processor, which will be what the system uses to process Subscriptions and Customer Portal payments.

To configure a preferred processor, navigate to Admin » Credit Card Processing » Payment Processors. On this table, click to toggle the Preferred Processor? setting for the location to set it as the preferred processor. If no preference is set here, the system will use the oldest payment processor for each location as the preference.



Taking Payments

Once your app is configured with a Gingr Payments account, payments can be immediately processed. When performing a checkout or taking any kind of payment in the app, users will now see the Gingr Payments method as an option in the payment method dropdown.



Once selected, you will see the option to manually enter the card number or to connect to a connected terminal to take payment.


With either option, the payment will be processed immediately, and the payment will be applied to the invoice.

Note: If using a WisePOS E terminal with tipping functionality enabled, the pet parent will be prompted for a tip directly on the card reader. Learn more about how to configure tip settings and accept tips here.

Was this article helpful?

1 out of 2 found this helpful

Have more questions? Submit a request



Please sign in to leave a comment.