Overview: What are we talking about?
Below is a guide to the customer portal which outlines how to log into the customer portal, reset portal passwords, book reservations, upload vaccination records, and purchase packages. Every portal is customized to each facility so your portal might look a little different than the screenshots below. That's okay! The steps should still be the same.
This article includes:
- How to: Access and Navigate the Customer Portal from a Web Browser
- How to: Access and Navigate the Customer Portal Using the Gingr for Pet Parents Mobile App
- Resetting passwords
- Booking reservations and services
- Uploading vaccination records
- Purchasing packages
- Customer Agreements
- How to Upload Files on the Customer Portal as a Pet Parent
- Purchasing Packages on the Customer Portal
How to: Access and Navigate the Customer Portal from a Web Browser
Navigate to the customer portal page for your facility: https://businessname.portal.gingrapp.com/.
You will replace "businessname" with the subdomain of the facility you are wanting to access. From here you have the option to log into your current Gingr account or create a new profile.
If the business has created the profile on your behalf: You would choose the option to sign in with your email address or phone number. You will be prompted to create your own unique password for future logins.
If you do not yet have a customer profile with Gingr: You can create one from this page by choosing the "Sign Up" button
This will bring you to the required forms to fill out for the owner and pet profiles as well as allow you to set your password.
How to: Access and Navigate the Customer Portal Using the Gingr for Pet Parents Mobile App
Clients can download the free mobile app by searching for "Gingr for Pet Parents" in the Apple App Store or Google Play Store. In order to access the customer portal for your facility using the app, you will need to obtain a unique invite code from the business. If you are unsure of the invite code for your facility, please contact them directly to request this information.
Once you have downloaded the Gingr for Pet Parents app from the Apple App or Google Play store, you will need to enter the invite code provided by your facility and then tap Continue. If you are a client with access to the customer portal at more than one pet-care facility, you will have the ability to use the mobile app for each one as long as you have the unique invite code from each business.
After the invite code has been entered successfully, you will be immediately taken to the portal's login page where you can sign in using the email address or phone number that you have on file with the facility. If you do not already have a customer portal account, you can create one from this page by choosing the "Sign Up" button.
On subsequent uses of the app, you will tap on the name of your facility and then enter your login credentials. If you have provided an invite code for more than one facility, you will see each one listed and you can choose the applicable one as needed.
How to: Reset your Customer Profile Password
Step 1: Navigate to the customer portal for your facility, and click Forgot Password? Enter your email address and select Send Reset Link.
Step 2: Check your email inbox for the email containing the password reset link. From there, select the "set password" option. Once reset you can then log into the customer portal using your new password.
How to: Book Reservations and Services
Step 1: Navigate to the customer portal for your facility. From the Home menu, select your pet(s) and then choose Start Booking.
Step 2: Choose a booking type, date(s), and any service add-ons.
Step 3: Add any applicable notes, review an estimate if desired, and then click Submit.
How to: Upload Vaccination Records
Step 1: Log in to the customer portal for your facility. Navigate to the Account menu, or scroll down on the home page and select the paw print Account button. Next select the up-arrow cloud icon Upload Records.
Step 2: On the Upload Records page, you can choose one of three options. Drag & drop the PDF/image onto the up-arrow cloud icon, click/tap on the up-arrow cloud icon and manually select your computer file, or send an email to the designated @shots.pet email address.
Option to email:
Click on the blue email button and a new email will be opened in your default email program to allow you to send files to the facility.
How to: Purchase Packages, Retail, and Store Credit
*Note: You can only purchase packages if the facility allows package sales on the customer portal.
Step 1: Log in to the customer portal for your facility. Navigate to the Shop menu.
Step 2: Select the corresponding icon to access the applicable section of the retail space. For instance, if wanting to purchase a package, choose the Shop Packages icon.
Step 3: Add the desired items to your cart. Once all items are selected, click on the Shopping Cart icon.
Step 4: When ready to checkout, click the Payment button. Customers with cards on file can click on the card to checkout, or you can add a new card from this page and select "Use this Card" to save the card details. Click the Checkout button to finalize the transaction.