The fastest way to find any owner or animal in your system (and all information associated with them) is to use the Search function. Search is a little different on desktop and mobile. Please scroll down for details on searching from a smartphone or tablet.


Note: If an animal or owner has recently (within a few minutes) been added to your system, they may not show up immediately in the predictive search dropdown. This is because the search is cached. If you know someone was just added and they are not showing up in the predictive search results, after typing an animal or owner name in the search box, simply hit 'enter/return' on your keyboard to view full search results. To force the system to show the new owner or animal in the predictive search, clear your browser's cache. They should then appear in your predictive search.


Desktop Search:


In Gingr's desktop view, the Search box is always visible in the top left of the app. You may type animal names or owner names, as well as owner phone numbers and email addresses.




Predictive Results


You'll notice that as soon as you start typing, you'll start to see predictive search results with matching animal and owner names. Animals are listed first, then Owners.  


Click any animal name to navigate to the animal's page, or any owner name to navigate to the owner's profile page.  


Note: The results in the drop down search are influenced by a number of factors including server-side caching, browser caching, reservation history, search criteria and various heuristics. We can't guarantee/alter the results that show in the drop down menu, however over time, they'll become more relevant because the results are weighted by an animal's reservation history and your search habits.



Full Search Results


When you type into the Search box in Gingr's desktop view, you may also click enter/return on your keyboard to be taken to full search results for whatever you typed.


From here, your options are:

  • Click on the Owner's name to navigate to their owner profile page.
  • Click on an Animal's name to navigate to their animal profile page.
  • Hover over the phone icons to see the owner's home and cell phone numbers.
  • Click the envelope icon to email the customer now.
  • Click the quick check in button to check the pet in now.



    Note: Click Include Banned button to include in the search results, animals that have been banned from your facility.  Use the buttons in the upper left of the search page to sort your results.  


You can also click the Actions button to Edit the Owner or Animal Profiles, View Reservations, or create a New Reservation.



Mobile Search:


In Gingr's mobile view (on a tablet or smartphone), you will find Search by clicking on the menu icon in the top left of the app, which reveals your left navigation.




On the mobile search page, there will be no predictive results, but you can get full search results by typing an owner or animal's name (or part of their name), as well as an owner's email address or phone number. Just as on the desktop search, click the animal or owner's name to go to their page.