When a reservation is cancelled, it is up to your business to decide how to handle the deposit. It can either be refunded or forfeited.


Note: You will not be able to delete a reservation that has a deposit attached that has not been forfeited or refunded.


Refunding a Deposit:


  1. Navigate to Left Navigation > Reservations > Deposits > Cancelled Reservations Pending Resolution.


  2. Choose Refund Deposit and confirm your action by clicking OK in the pop up.




When you click OK, a refund will be processed to the original payment method of the deposit. If the deposit was paid with a credit card (and you process cards in Gingr), the customer's credit card will automatically be refunded. This will appear on the Deposits section of the Revenue By Date Report.


Important!: There is no email sent to the customer for this action. You may view and print a receipt.


Forfeiting a Deposit:


  1. Navigate to Left Navigation > Reservations > Deposits > Cancelled Reservations Pending Resolution.


  2. Choose Forfeit Deposit and confirm your action by clicking OK.




When you click OK, this deposit will be marked as forfeited, and will be translated to revenue on your Revenue By Date Report. 


Important!: There is no email sent to the customer for this action. You may view and print a receipt.