FAQ (Frequently Asked Questions)

Find answers to frequently asked questions.

Why am I being asked to login when I was already logged in?
Occasionally, due to browser caching, you may get 'booted out' and asked to log back in. If this happens repeatedly, you can try 2 things to resol...
Mon, 6 Mar, 2017 at 1:02 PM
Customer Can't Login to the Customer Portal
If your customer has previously been able to login to their account, but can't now, it is likely they are entering either their email address or passwo...
Mon, 6 Mar, 2017 at 1:09 PM
I can't login and get an error message saying I'm temporarily locked out.
To inhibit fraudulent login attempts, if you enter your password incorrectly too many times, Gingr will temporarily lock you out of your account.   Afte...
Mon, 6 Mar, 2017 at 1:39 PM
The times in my time pickers are not correct. How can I fix this?
If the times are wrong in your time pickers on your New or Edit Reservation page, please check the below settings. Default Start and End Times...
Mon, 6 Mar, 2017 at 1:47 PM
A reservation disappeared from the dashboard. What happened?
Occasionally, reservations in the Expected section of your dashboard can seem to disappear. No need to panic! What probably happened is that the customer ca...
Mon, 6 Mar, 2017 at 2:03 PM
What are these numbers I'm seeing in the app? (ID numbers)
Gingr uses ID numbers to track everything that happens in the app. Every Owner, Animal, Reservation, Transaction, etc., has an ID number. In some places, yo...
Tue, 7 Mar, 2017 at 9:27 AM
Ajax Error When Using Quick Checkout with Package Credits
Be sure you have one payment method set to Zero Payment.  We usually recommend calling this payment method No Payment. The Quick Checkout with Package Cre...
Tue, 7 Mar, 2017 at 9:32 AM
Why can't I create or edit a Specialist's schedule? Only my name appears...
In order to create or edit a specialist's schedule (and all other settings for the specialist), you must have the appropriate user permissions. Only ...
Tue, 7 Mar, 2017 at 10:02 AM
How do I delete an Animal or Owner?
In most circumstances, we recommend against deleting an animal. When an animal or owner is deleted from Gingr, some financial reporting is impacted. How...
Fri, 1 Sep, 2017 at 11:11 AM
What is the difference between "Total Charges" and "$ Collected"?
In the Revenue Summary of the Revenue by Date(s) report. (Left Navigation > Reports & More > Reports > Search Reports: Revenue ...
Tue, 7 Mar, 2017 at 10:17 AM