Email Settings

• Automated Email Templates
• Email System-Wide Settings
• Set Up Canned Email Templates

Webinar Recordings

• Webinar: Going In-Depth on the Financial Update
• Webinar: Overview of the Financial Updates

Conversion Guide

• Conversion Guide

Documentation

• New! End of Day Report
• New! Revenue by Date(s) Report
• Store Credit
• Invoicing in Gingr
• How to Edit Payments

Getting Started

• Updating Your Business Contact Info
• Configuring Your Tax Settings
• Signing Up for Credit Card Processing
• Adding Employee User Accounts

Daycare

• Set Up Daycare Reservation Types
• Set Up Automated Multiple Pet Discounts for Daycare
• Automated After Hours Check Out Fees for Daycare
• Set Up Daycare Packages
• Set Up Daycare Capacity

Boarding

• Set Up Boarding Reservation Types
• Automated Weight Based Pricing
• Set Up Automated Multiple Pet Discounts for Boarding
• Automated Extended Stay Discounts
• Automated Off Hours Check-In/Out Fees for Boarding
• Automated Last Day Check Out Fees for Boarding

See all 12 articles

Grooming

• Set Up Grooming Reservation Types
• Set Up Grooming Services
• Set Up Grooming Add-Ons
• Set Up Groomer Schedules

Private Lessons

• Set Up Private Lesson Reservation Types
• Set Up Private Lesson Services
• Set Up Trainer Schedules
• Packages for Private Lessons

Group Classes

• Set Up Group Class Reservation Types
• Set Up Group Class Packages
• Set Up Classes, Dates, and Commission

Board and Train

• Set Up Board and Train Reservation Types
• Set Up Board and Train Additional Services
• Set Up Board and Train Lodgings/Runs
• Automated Board and Train Deposits

Setting up Additional Services

• Set Up Additional Services
• Set Up Additional Service Add-Ons
• Set Up Activity Packages

Capacity

• Setting Up Capacity Groups
• Setting Up Capacity By Date

Hours of Operation

• Setting Up Pick Up and Drop Off Times
• Setting Up Hours on Specific Dates
• Setting Up Disabled Dates
• System-Wide Settings for Hours of Operation

Manual Pricing Discounts/Upcharges

• Setting Up Types of Coupons
• Setting Up Types of Open Line Items
• System-wide Settings for Coupons and Open Line Items

Retail Items

• Setting Up Retail Items

SMS (Text) Settings

• SMS System-Wide Settings
• Set Up SMS Templates
• Set Up 2-Way SMS

Customizing Forms

• Set Up the Owner Form
• Set Up the Animal Form
• Set Up the Reservation Form
• Set Up the Lead Form
• Setting Up the Report Card Form
• Set Up the Incident Report Form

Custom Settings

• Set Up Immunization Types
• Set Up Custom Animal Icons
• Set Up Note Types
• Set Up the Daily Checklist
• Customizing Run Cards

Customer Liability Agreements

• Set Up Liability Agreements

Customer Portal

• Customer Portal Overview
• Location Custom Text
• Service Request Links
• Customer Portal Links
• Connecting the Customer Portal to Your Location's Website
• Customer Portal System-Wide Settings

Payment Processing & Account Codes

• Setting Up Integrated Credit Card Processing
• Setting Up Revenue Account Codes

Employee User Settings

• Set Up Employee Groups and Permissions
• Setting Up Employee Scheduling
• Setting Up Employee Timeclock

Staff Training

• Staff Training Videos

Explore Gingr Reporting

• Deposits Report
• Commission Report
• Services By Date Report
• Tips Report
• Understanding the Legacy Revenue by Date Report

Animal

• Setting up Immunization Types and Species
• Veterinarian List
• Breeds
• Temperament Types

Back-Ups

• Rebuild Search Index
• Clear Local Storage
• Backup Database & Files

Facility

• Locations
• Setting up Hours of Operation
• Setting Up Areas and Lodgings
• Manage Forms
• Setting Up Run Cards
• Setting Up Report Cards

See all 15 articles

Feedings & Meds

• Add a Medication Schedule
• Medication Settings
• Medication Report
• Feeding Settings
• Feeding Report

Financial

• Loyalty Rewards Program
• Packages for Additional Services (WORKAROUND)
• Charge for Feeding
• Weight-Based Boarding
• VIP Pricing Rules
• 24 Hour Billing

See all 19 articles

Managing Data

• Embeddable Lead Capture Form
• Clear Test Data
• Merging Duplicate Veterinarians
• Merge Duplicate Owners and Animals

Reservations

• Setting Up Group Classes
• Cancellation Reasons

Retail

• Inventory, Labels, and Purchase History for POS Items
• Setting Up Point of Sale Items
• Gift Certificates
• Open Line Items

Services

• Setting Up Appointment-based Services
• Location Default Rates

System Settings

• Adding Additional Locations (Gingr Subscriptions)
• Delete a Reservation Type or Service
• Setting Up Reservation Types and Services
• Logout All Sessions
• System-Wide Settings

Templates

• Canned Email Templates
• Custom Email Text for Reservation Types
• Email and SMS Templates
• Customer Agreements
• Custom Animal Icons

Customer Portal

• Selling Retail on the Customer Portal
• Uploading Immunization Records from the Customer Portal
• Purchasing Packages on the Customer Portal

Credit Card Processing

• CardConnect Application: Digital Signature Process
• Setting Up Credit Card Processing
• Setting Up ApplePay/AndroidPay
• Using the CardConnect Merchant Portal (CardPointe)
• Credit Card Error Codes
• Credit Cards Stored on File

See all 8 articles

Dashboard

• App Notifications
• Change Service Price After Check-In
• Marking a Service as Complete
• Canceling Reservations and Appointments
• Editing Reservations
• Adding Services to Reservations from the Dashboard

See all 10 articles

Reservations

• Reservation Belongings
• Appointment Card
• Using the Wait List
• How to Use Standing Reservations
• Scheduling an Appointment
• Making Recurring Reservations

See all 12 articles

Calendars

• To-Do List
• Daily Checklist
• Lodging Calendar
• Facility Calendar

Point of Sale

• Selling Retail Items
• Refunds and Returns
• Emailing and Printing Receipts
• Using Packages
• Quick Checkout
• Using the Shopping Cart

Owners & Pets

• Call Logs
• Note Types and Employee Notes
• Viewing Reservation Details
• Deactivate Animals (Deceased & Banned)
• Legacy Owner and Animal Profile Views
• Create an Owner and Animal Profile

See all 13 articles

Report Cards

• Embeddable Report Card Photo Stream
• Sharing Photos and Videos to Facebook
• Bulk Photo Upload
• Sending Report Cards

Reports & More

• Sales Tax Report
• Using View All Owners, Animals, and Reservations
• Specialist and Staff Scheduling
• Revenue Report Account Codes
• Understanding the Legacy Revenue by Date(s) Report
• Managing Employee Access

See all 17 articles

AWS Migration

• How to Clear Cache After AWS Migration

Webinars

• Webinars

Functionality

• I'm getting an AJAX error when trying to check out a pet.
• Digital Whiteboard
• How to Access Help Chat Support
• Selling Your Business
• Copy Campaign Templates Between Gingr Applications
• Onboarding: Testing Checklist

See all 12 articles

Integrations

• Status Page
• How To Integrate Gingr With Slack Via Zapier
• Pet Parent Education Portal - Powered by LifeLearn
• Sure App Integration
• Setting Up and Receiving Faxes in Gingr
• Opening Your Cash Drawer Using Printnode (Paid Option)

See all 13 articles

API

• How We Built the Digital Whiteboard (and how you can too!)
• API
• Google Maps API (Address Look-Up and Owner Map)
• Custom CSS & JavaScript
• Webhooks

Navigating the App

• Owner, Animal, and Reservation Details Pages
• Searching for Owner and Pet Profiles
• Admin Training Videos
• Accessing Admin Settings