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FAQ
  • COVID-19 (Coronavirus) Resources
  • Admin Section Setting Conversion Guide
  • How do I Submit Feature Feedback?
  • How to Disable and Clear AutoFill Info in your Browser
  • I think my firewall is blocking something. What do I do?

Agreements
  • Customer Agreements

Animal

  • Set Up Immunization Types
  • Setting up Immunization Types and Species
  • Veterinarian List
  • Breeds
  • Set Up Custom Animal Icons
  • Temperament Types

Forms
  • Set Up Liability Agreements
  • Set Up the Reservation Form
  • Set Up the Owner Form
  • Set Up the Animal Form
  • Set Up the Incident Report Form
  • Setting Up Run Cards
See all 7 articles

Areas & Lodgings
  • Assigning Lodgings to Reservations
  • Set Up Board and Train Lodgings/Runs
  • Setting Up Areas and Lodgings
  • Set Up Lodgings/Runs

Hours of Operation
  • Setting Up Pick Up and Drop Off Times
  • Setting Up Hours on Specific Dates
  • Hours of Operation
  • Setting Up Disabled Dates
  • System-Wide Settings for Hours of Operation
  • Disabled Dates

Capacity
  • Setting Up Capacity Groups
  • Setting Up Capacity By Date
  • Set Up Daycare Capacity
  • Setting Capacity Limits

Reservations and Services
  • Creating Reservation Types
  • Services By Date Report
  • Additional Services
  • Set Up Grooming Reservation Types
  • 24 Hour Billing
  • Delete a Reservation Type or Service
See all 12 articles

Feedings & Meds
  • Medication Settings
  • Feeding Settings

Location Default Rates
  • Updating Your Rates for the New Year
  • Location Default Rates

Pricing Rules
  • Check In & Check Out Pricing Rules
  • Charge for Feeding
  • Weight-Based Boarding
  • VIP Pricing Rules
  • Charge for Medication
  • Peak Dates
See all 17 articles

Employee Management
  • Trusted Devices for Employee Time Clock
  • Staff Training Videos
  • Setting Up Employee Scheduling
  • Setting Up Employee Timeclock
  • Set Up the Daily Checklist

Specialists Scheduling
  • Set Up Groomer Schedules

Staff User Accounts

  • Set Up Employee Groups and Permissions
  • Logout All Sessions

Packages
  • How to Manually Add and Deduct Package Credits
  • Packages for Additional Services (WORKAROUND)
  • How to Sell Packages & Check Out with a Package Credit
  • Package Subscriptions
  • Setting Up Packages
  • Quick Checkout
See all 8 articles

Point of Sale (Retail)
  • Setting Up Retail Items
  • Setting Up Types of Coupons
  • Selling Retail Items
  • Inventory, Labels, and Purchase History for Retail Items
  • Setting Up Point of Sale Items
  • Gift Certificates
See all 10 articles

Virtual Training
  • Setting Up an Online Video Series
  • Setting Up Virtual Private Training Sessions
  • Virtual Group Classes

Belongings
  • Reservation Belongings

Reservations & Appointments
  • I'm getting an AJAX error when trying to check out a pet.
  • How do I add grooming notes?
  • Viewing Reservation Details
  • How to Use Standing Reservations
  • Scheduling an Appointment
  • Making Recurring Reservations
See all 8 articles

Waitlist
  • Using the Wait List

Group Classes
  • Using Group Classes
  • How to Set Up Group Classes

Report Cards & Run Cards
  • Appointment Card
  • Bulk Photo Upload
  • Sending Report Cards
  • Setting Up and Using Checkout Surveys

Reservation Deposits
  • Using Deposits
  • Setting Up Deposits

Employee Notes
  • Creating Employee Notes
  • Set Up Note Types

Owners
  • How to Migrate Animal Icons to Owner Icons
  • Transferring Ownership of a Pet
  • Managing Owner Accounts
  • Loyalty Rewards Program
  • Owner, Animal, and Reservation Details Pages
  • Call Logs
See all 11 articles

Animal
  • Deactivate Animals (Deceased & Banned)
  • Managing Immunizations Records
  • Add a Medication Schedule
  • Animal Icons
  • Incident Reports

Feeding & Medication
  • Medication Report
  • Feeding Report

Financial Reporting

  • New! End of Day Report
  • Revenue by Date(s) Report
  • Deposits Report
  • Commission Report
  • Tips Report
  • Where can I find a report of deposits that were collected?
See all 7 articles

Reports & More
  • Using the Coupons by Date Range Report
  • Reservations by Owner Report
  • Customer Spend Report
  • CardConnect Batch Report
  • Using the Future Revenue Estimator
  • Using the Reservation Delta Report
See all 25 articles

Leads
  • Contact Us & Lead Forms

SMS
  • SMS Marketing Campaigns
  • Marketing Campaign Groups
  • System SMS
  • Two Way Texting
  • Set Up 2-Way SMS

Email

  • Creating Custom Campaign Groups (+Add to Active Campaign)
  • System Email
  • Automated Email Templates
  • Copy Campaign Templates Between Gingr Applications
  • Canned Email Templates
  • Custom Email Text for Reservation Types
See all 12 articles

Receipt Printers & Cash Drawers
  • Opening Your Cash Drawer Using Printnode (Paid Option)
  • Cash Drawer Overview
  • Opening Your Cash Drawer
  • PC: Triggering Cash Drawer with Receipt Printer
  • Mac: Triggering Cash Drawer with Receipt Printer
  • How to Install a Star TSP 100 On Windows

Payments
  • Store Credit
  • Invoicing in Gingr
  • Credit Card Transactions without Gingr Credit Card Processing
  • How to Edit Payments
  • Refunds and Returns
  • Emailing and Printing Receipts
See all 9 articles

8/1/2019 Financial Update
  • Webinar: Going In-Depth on the Financial Update
  • Webinar: Overview of the Financial Updates
  • Conversion Guide

Onboarding
  • Price Verification
  • Going Live

Facility
  • Admin Training Videos
  • Accessing Admin Settings
  • Location Info
  • Configuring Tax Settings
  • Manage Forms
  • Connecting the Customer Portal to Your Location's Website

Managing Data
  • Clear Test Data
  • Merging Duplicate Veterinarians
  • Merge Duplicate Animals
  • Rebuild Search Index
  • Clear Local Storage
  • Backup Database & Files

Gingr Subscription
  • Digital Whiteboard
  • How to Access Help Chat Support
  • Selling Your Business
  • Adding Additional Locations (Gingr Subscriptions)

Customer Portal
  • Using the Customer Portal
  • Customer Portal Overview
  • Selling Retail on the Customer Portal
  • Embeddable Lead Capture Form
  • Embeddable Report Card Photostream
  • Uploading Immunization Records from the Customer Portal
See all 11 articles

Credit Card Processing
  • INGENICO iSMP4 BOLT
  • INGENICO iPP350 BOLT
  • INGENICO iSC250 Touch BOLT
  • Clover Flex Terminal
  • Clover Mini Terminal
  • How to Update Your Bank Account
See all 14 articles

Dashboard
  • App Notifications
  • Change Service Price After Check-In
  • Marking a Service as Complete
  • Canceling Reservations and Appointments
  • Editing Reservations
  • Adding Services to Reservations from the Dashboard
See all 10 articles

Calendars
  • To-Do List
  • Daily Checklist
  • Lodging Calendar
  • Facility Calendar

Integrations
  • Status Page
  • How To Integrate Gingr With Slack Via Zapier
  • Sure App Integration
  • Send/Receive Faxes in Gingr
  • Kisi
  • Setting Up and Using PetDetect with Gingr
See all 10 articles

API
  • API Keys
  • Google Maps API (Address Look-Up and Owner Map)
  • Custom CSS & JavaScript
  • Webhooks

Webinars
  • Webinars
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