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Knowledge Base
Knowledge Base
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Customer Communication
There are many different ways to communicate with customers in Gingr and the Customer Communication category covers all of them. Read through these articles to learn about the different ways in which you can reach out to your customers through email and SMS texting.
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Customer Portal
The Customer Portal category contains help articles on how to manage the customer portal settings on the business side, as well as information for your pet parents on how to make reservations and appointments, purchase retail and packages, upload documents, and more.
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Owners & Animals
The Owners & Animals category is a collection of articles on how to manage owner and animal data including profiles, employee notes, icons, & more.
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Reservations, Appointments, & Group Classes
This section contains information on settings and how to structure reservations, appointments, and group classes.
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Facility Management
The Facility Management category covers a wide array of topics geared towards managing your facility. Get the most out of Gingr's facility management tools by reading through the articles under this category.
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Dashboard & Calendars
The Dashboard & Calendars section provides an overview of tasks you can complete on the Dashboard (checking animals in, cancelling reservations, etc.), as well as important information on Calendars.
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Staff & Specialist Account Management
The Staff & Specialist Account Management category contains information on how to manage staff through Gingr. Read through these articles to learn about scheduling and staff management.
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Credit Card Processing
The Credit Card Processing category contains everything you need to know about credit card processing in Gingr.
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Point of Sale & Packages
Point of sale (retail Items) and package sales are huge drivers for your business. Get the most out of packages and POS items by reading through the Point of Sale & Packages category.
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Pricing & Pricing Rules
This category contains articles on reservation type and service pricing as well as pricing rules.
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Payments & Invoicing
The articles in this section cover how to collect payments and deposits in Gingr as well as how to manage invoice and payment settings.
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Gingr Subscriptions
The Ginger Subscriptions category contains information on Gingr Subscriptions, Managing Data, Facility, and Onboarding setup.
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API & Integrations
This category contains information on APIs and Integrations in Gingr. The following articles list the different types of integrations available to you.
