Summary

When an owner has open invoices, you can apply payment at any time on the business side of the app. You can pay one open invoice or the owner's whole open invoice balance. If you apply payment across many open invoices, Gingr applies it from the oldest invoice to the newest.

Steps

Pay One Open Invoice

1. Use the search bar to open the owner's profile.
2. Select the Invoices tab.

   

3. Find the invoice and select Apply Payment.

   

4. In the Shopping Cart, check that the balance is in the cart. You can add other items before you apply payment.

   

5. Select Check Out With Payment.
6. In the pop-up window, select a Payment Method and a Payment Amount. Optionally, enter a Description.
7. Select Continue to process the payment and close the invoice.

   

8. Choose to Print, Email, or View the invoice in the pop-up.

   

Pay Many Open Invoices

1. Use the Search bar to open the Owner's Profile.
2. Select the Shopping Cart icon next to the owner's Open Invoice Balance.

   

3. Go to the Shopping Cart.
4. Select Check Out With Payment.

   

5. In the pop-up window, select a Payment Method and Payment Amount. Optionally, enter a Description.
6. Select Continue to process the payment and close the invoices.

   

7. Choose to Print, Email, or View the invoices in the pop-up.

   

Important: When you apply payment to many invoices, Gingr applies it to the oldest invoice first. It then carries over to the other invoices in order of age.

Limit Open Invoice Payments to the Current Location

Since 5/6/2021, Admin » Check Out Options has a setting called Limit Open Invoice Payments to Current Location. It is off by default. When on, business-side users can only accept payments for open balances at the location they are logged in to.

This helps apps that share one subdomain across many locations. Without the setting, reporting can be off when a pet parent has balances at many locations and pays them all at one location. That location is tied to one merchant account for credit card processing. With the setting on, only open balances for the user's current location are available to pay. This keeps invoice payments on the right merchant account and accurate in reporting.

For example, Jane Doe visits both the Boulder and Denver locations of Happy Wags Dog Daycare. She owes $25 for a day of daycare in Boulder and $150 for an overnight stay in Denver. At the Denver location, the receptionist asks Jane to pay her open balance.

• With the setting off, the receptionist adds all $175 to the cart. One payment goes to the Denver bank account. They must send the $25 to Boulder by hand.
• With the setting on, the receptionist only sees the $150 for Denver in the cart. The Boulder balance stays on the account to be paid there.

Related Articles

• Get Started with Invoices Topic Outline
• Check Out an Invoice with Payment How-To
• Pay Open Invoices from the Customer Portal How-To