Summary

If you sent charges to the Wise POS E terminal with "Check Out With Payment," you can select the red "Cancel" button to cancel the transaction in Gingr.

Important: Canceling the transaction from the Cart in Gingr does not cancel the request already sent to the terminal. You must also cancel the transaction on the Wise POS E terminal by hand. The terminal keeps the original subtotal on the screen. If a customer taps or swipes their card, the payment still processes in Stripe. This can push through unattached transactions and charge the customer the wrong amount at checkout.

Steps

1. Press the power button on the right side of the terminal to turn it off.
2. Press it again to turn the terminal back on. You may see an error message that the transaction was canceled. The terminal then goes back to its main home page. This cancels the payment request in Stripe and Gingr, so no wrong payment is charged.

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