If you pushed the charges through to the Wise POS E terminal by selecting "Check Out With Payment," you can select the red "Cancel" button to cancel the transaction in Gingr.

Important:  Cancelling the transaction from the Cart in Gingr will not cancel the transaction request that has already been connected to the terminal. You will need to also cancel the transaction on the Wise POS E terminal manually. The Wise POS E terminal will keep the originally submitted subtotal on the screen, so if a customer taps or swipes their CC, the payment will still process in Stripe. This can lead to unattached transactions being pushed through, charging the customer at checkout for the incorrect amount.

Cancel Payments

1. Select the power button on the right side of the terminal to turn it off.
   
   
2. Select this again to power back on. You may see an error message that the transaction has been cancelled, and then it will go back to the main homepage for the terminal. This will cancel the payment request from Stripe as well as Gingr to avoid charging any incorrect payments.

Related Resources

• Gingr Payments Feature Overview
• Get Started with Gingr Payments Topic Outline
• Sign Up For Gingr Payments How-To
• Configure Gingr Payments Method How-To
• Configure Preferred Processor How-To
• Order Hardware for Gingr Payments How-To
• Take Payments with Gingr Payments How-To
• Update Default Bank Account in Gingr Payments How-To