Summary

Gingr Payments, powered by Stripe, is a payment processing solution with a credit card terminal that fully syncs to Gingr for customers in the US, Canada, Australia, New Zealand, and the UK. This article shows you how to set up your Stripe credit card terminal (WisePOS E) for Gingr Payments.

Reference: To connect to the internet by ethernet, you need a dock, which you buy separately. The dock also keeps the terminal connected to power and has rubberized feet for stable countertop use. The dock is not available in the Gingr app. To order one, email Gingr Support at support@gingrapp.com and include the shipping address. Gingr sends an invoice. After you pay it, the dock ships to you for an added shipping charge. You can also buy a compatible dock from an outside vendor. Make sure the model works with the WisePOS E.

Before You Begin

Important: Your WiFi network must use WPA-Personal or WPA2-Personal encryption and be password protected. WiFi does not work with networks that are not password protected or with enterprise networks. If your network is not supported, change your WiFi security protocol or connect the connector cable to an ethernet cable and your router. See Change WiFi Security Protocol.

• In its optional Ethernet dock, or plugged in with the provided cable, the reader can stay on all the time. On battery power alone, a full charge lasts about 8 hours.
• Stripe recommends keeping the reader plugged in on a countertop so it stays powered and gets automatic software updates.

Steps

Power On the WisePOS E

1. Install the battery. With the back of the device facing you, lift up from the indentation at the bottom left corner to remove the back cover. Slide the battery into the slot with the gold connectors at the top lined up.
2. Charge the reader. Plug the provided cable into the port with the lightning bolt symbol.
3. Hold the power button on the right side until the screen turns on. After that, press the power button once to sleep or wake the device. To power off fully, hold the power button until the power off option shows, then select it.

Leave the WisePOS E plugged in and powered on, even when you are not using it, so it gets automatic software updates.

Connect the WisePOS E to the Internet

1. Swipe right from the left edge of the reader screen to show the settings button.

2. Tap settings and enter the admin PIN, [admin PIN].

   

3. Connect the terminal to your business WiFi. You can instead connect the connector cable to your router with an ethernet cable. If you do, use the port on the connector cable labeled ETH.
   • For a new device, follow the on-screen prompts to connect to WiFi. To start over, press the red X on the keypad. To enter your network password, use the multi-tap function on the terminal keypad.

   • If you are switching networks, or connecting a terminal that is already online to WiFi, press 0WIFI (0-9-4-3-4) on the keypad and follow the prompts. Use multi-tap to enter your network password.

     

Connect the Terminal to Gingr

1. Go to Book Icon » Reports » Gingr Payments Dashboard.

   

2. On the left, select Card Readers.

3. Select the blue Add Terminal button.

   

4. Enter the Registration Code. This three-word code shows on the Stripe terminal screen when you first turn the device on. If you do not see a code, enter the admin PIN, [admin PIN], in the terminal settings menu to make a new code.

5. Enter a Label. This is the name of the device in Gingr.

   

6. Select the blue Add Terminal button.

Add Tips with the WisePOS E

You can accept tips on the WisePOS E terminal in the US, UK, and Canada. Tipping is off by default.

Important: You cannot prompt for a tip on the terminal for a card on file. If a customer has a saved card and wants to tip, add the tip as an open line item.

1. Go to Book Icon » Reports » Gingr Payments Dashboard » Card Readers.
2. Select an option from the Tips Setting drop-down:
   • No Tips: Customers are not asked for a tip.
   • Fixed Amount: The terminal asks the customer to pick 1 of 3 fixed tip amounts, such as $5, $10, and $15. You set the amounts after you select this option.
   • Percentage: The terminal asks the customer to pick 1 of 3 tip percentages, such as 10%, 15%, and 20%. You set the percentages after you select this option.
   • Fixed Amount (when below threshold) or Percentage: The terminal asks for fixed amounts below a set value and for percentages at or above it. For example, if the transaction is under $20, the customer picks $5, $10, or $15. If it is over $20, the customer picks 10%, 15%, or 20%. You set the amounts, percentages, and threshold after you select this option.

Pet parents also see a Custom option to enter their own tip amount.

The terminal can take several minutes to update and show the tip options. After you set this up, the pet parent is asked for a tip when you send a transaction to the WisePOS E.

If Something Goes Wrong

Tip options do not show on the terminal. Wait up to 24 hours. If they still do not show, contact the Support team.

Related Articles

• Gingr Payments Feature Overview
• WisePOS E Terminal for Gingr Payments Topic Outline
• Add Gingr Payments as a Payment Method to WisePOS E Terminal How-To