Gingr Payments powered by Stripe is a payment processing solution that has a credit card terminal that fully syncs to Gingr for customers in the US, Canada, Australia, New Zealand, and the UK. This article will review how to set up your Stripe Credit Card Terminal (WisePOS E) to Gingr Payments. 

Reference:  Connecting to the internet via ethernet requires a dock which is purchased separately. This dock also allows the terminal to stay connected to power continuously. Additionally, the dock has rubberized feet to allow for stable countertop usage. Please contact Gingr Support at support@gingrapp.com if you would like to order a dock, as it is not currently available within the Gingr app. Please also include the desired shipping address. After you reach out to place the order we will send you an invoice. After the invoice is paid the dock will be shipped to you for an added shipping charge. The dock can also be purchased from an outside vendor if desired. Please ensure the model is compatible with the Wise POS E.

Before You Begin

Important:  Your WiFi network must use WPA-Personal or WPA2-Personal encryption and be password protected. WiFi is not supported for non-password-protected networks or enterprise networks. If your WiFi network is not supported, you will need to either change your Wifi Security Protocol, or directly link your connector cable to an ethernet cable and to your router. See our article Change WiFi Security Protocol for more information.

Set Up Your WisePOS E

1. When you first receive the device, install the battery. With the back of the device facing you, lift up from the indentation at the bottom left corner to detach the back cover. Insert the battery by sliding it into the exposed slot with the gold connectors at the top aligned.
   
   
2. Once the battery is in place, charge the reader. Connect the reader to power by plugging the provided cable into the port with the lightning bolt symbol.
   
   
3. Once charged, hold down the power button on the right hand side until the screen turns on. Once the device is powered on, pressing the power button once will sleep and wake the device. To fully power off the device hold down the power button until the power off option is shown on the screen, then select it.
   
   
4. Proceed to Connect Your WisePOS E to the Internet.

Even when it’s not in use, leave the BBPOS WisePOS E plugged in and powered on to receive automatic software updates.

Connect Your WisePOS E to the Internet

1. To open the settings menu swipe right from the left edge of the reader screen to reveal a settings button. Tap the settings button and enter the admin PIN 07139.
   
   
   
   
2. Here you will want to connect the terminal to your business WiFi. *If you would rather not connect to your business WiFi, you can also choose to directly attach your connector cable to your router with an ethernet cable. If you choose this method, use the port on the connecter cable labeled ETH.
   
   
   • If you are setting up a new device, follow the on-screen prompts to connect to the internet using WiFi. If you need to start over for any reason, press the red X button on the keypad. To enter your network's password, use the multi-tap functionality on the terminal's keypad.
     
     
   • If you are switching networks, or connecting an already online terminal to a WiFi network, press 0WIFI (0-9-4-3-4) on the keypad and follow the prompts. To enter your network's password, use the multi-tap functionality on the terminal's keypad.
     
     
     
     
3. Proceed to Connect to the Gingr App.

Connect to the Gingr App

Once your terminal is powered on and you are connected to the internet, you can connect your terminal to your Gingr app.

1. Navigate to Book Icon » Reports » Gingr Payments Dashboard. 
   
   
   
   
2. On the left side, select Card Readers and then select the blue Add Terminal button.
   
   
   
   
3. Once you click the Add Terminal button, you will be prompted to provide a Registration Code and Label.
   
   
   • Registration Code: This three-word-code can be found on your Stripe terminal screen when you first turn the device on. If for some reason you do not see a code, simply key in 07139 on the terminal settings menu to have a new code generated for you.
     
     
   • Label: This will be the name of the device as it appears in Gingr.
     
     
     
     
4. Once you have entered your Registration Code and Label, select the blue Add Terminal button. 

Add Tips with WisePOS E

Tips can be accepted directly from the WisePOS E terminal in the US, UK, and CA. Tipping functionality is disabled by default. To enable the feature:

1. Select a tips option from the Tips Setting dropdown. This is located within the Gingr Payments Dashboard at Book Icon » Reports » Gingr Payments Dashboard » Card Readers.
   
   
2. You have the ability to prompt for different tip amounts on the terminal at checkout:

• No Tips: Clients will not be prompted for a tip when making a payment.
• Fixed Amount: The terminal will prompt the client to select 1 of 3 fixed tip amounts. Ex. $5, $10, and $15. The tip amounts can be configured by the business after selecting this option.
• Percentage: The terminal will prompt the user to select 1 of 3 tip percentages. Ex. 10%, 15%, 20%. The tip percentages can be configured by the business after selecting this option.
• Fixed Amount (when below threshold) or Percentage: The terminal will prompt for the fixed amounts below a set value, and a percentage once the threshold has been met. Ex. If the transaction is under $20, the user will be prompted for $5, $10, $15. If the transaction is greater than $20 the user will be prompted for 10%, 15%, 20%. The fixed amounts, percentages, and threshold will be set by the business after selecting this option.

In addition to the tips settings that are defined above, pet parents will also see a 'Custom' tip option which will allow them to enter in their own custom tip amount.

The terminal may take several minutes to update and display the tipping options. If for any reason the tipping options are not appearing after 24 hours, please contact our support team.

Once configured, when sending a transaction to the Wise POS E terminal, the pet parent will be prompted for a tip.

Related Resources

• Gingr Payments Feature Overview
• Stripe Credit Card Terminals for Gingr Payments Topic Outline
• WisePOS E Terminal for Gingr Payments Topic Outline
• Change WiFi Security Protocol How-To
• Add Gingr Payments as a Payment Method to WisePOS E Terminal How-To
• Update WisePOS E Splash Screen How-To
• Repurpose Existing Stripe Credit Card Terminal for Gingr Payments How-To