User/Location

• Change Locations: If your business has multiple locations, this option will appear. Only users with the required permission can change locations.
  
  
• Quick Login: Select yourself in the dropdown menu and enter your password, logging yourself in and the other person out.
  
  
• Logout: Log yourself out of the application
  
  

Get Help: ? icon

• Get Support: Takes you to our knowledge base where you can search for informational articles & how-to's on Gingr's features and functions, submit an email ticket, or start a chat with a support agent (during available Live Chat hours).
  
  
• GingrU: Hosts an educational platform designed to empower Gingr clients with the knowledge and skills they need to maximize their use of the software. You can also create your own staff training courses within this page.
• Onboarding Resources: This section has a list of topics that we recommend you complete to get the most out of Gingr.
  
  
• App Status: Check your app's status on things like Credit Card Processing, Uploads, Outgoing Email and SMS, and more! 
  
  
• Release Notes: Learn about new releases and features added.
  
  
• Feature Feedback: Allows users to submit requests that then are reviewed by the product team. Our developers use this to determine what our customers' needs and wants are for future improvements.

 

The Shopping Cart

 

Notifications

Notifications about a number of things in the app appear here. Some notifications are dependent on your user permissions. You can select these notifications for more information. Select View All to read all of your notifications from the past 30 days.

Which notifications display for a particular user is dependent on their Group Permissions, which location the notification is for, the user's allowed locations, whether or not the notification is global, and who performed the action. Users will not receive a notification if they triggered it themselves. For more information see our article on App Notifications and User Groups. 

 

Search Box

Use this powerful search to locate owners and animals in your app. You can search by owner name, animal name, owner email address, and owner phone number. Search results appear in a dropdown list.

You can select:

• Animal name: takes you to that animal's details page
  
  
• Owner name: takes you to that owner's details page
  
  
• Pencil button: edit that animal or owner's profile
  

  
  
  

• Calendar + button: make a new reservation for that animal
  

  
  
  

• Arrow-in button: check the pet in for your Quick Checkin default reservation type
  

  

  • Green Check Mark indicates the pet is currently checked in.

    

The number you see in the # Res. column is how many reservations the pet has on record in Gingr. Next Res. is the date of the pet's next scheduled reservation. 

Tip: If you don't see the result you want in the dropdown list, press enter/return on your keyboard after typing the search term to view the full search results.