Reservation Types Field Guide (Reference)

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Summary

This guide explains the settings you can use to set up and manage reservation types in Gingr. Use it when you create a new reservation type, fine-tune an existing one, or keep things consistent across locations.

It covers general settings, booking options, communication settings, check-in options, customer portal preferences, and advanced settings. Each section has helpful hints to help you set up reservation types that fit your facility and clients.

What This Does

General Settings

General Settings Description Helpful Hint
Label Name your reservation type (for example, "Daycare" or "Boarding"). You can edit this later.
Booking Category Choose the booking category for this service type. You can edit this later.
Allowed Locations Select which locations can book this type of reservation. You can add or remove locations later.
Description Add a description for your reservation type if you want. Employees and customers see this when they create or request reservations.
Color Choose a color for this Reservation Type with the color picker. You can also enter a hexadecimal color code, such as #000000. The color shows on the Facility Calendar. The color is Gingr red if you leave it blank.
Apply Tax? Choose whether Gingr adds sales tax to this reservation type at checkout. Set the sales tax rate at Admin » Tax Settings.
How should Gingr calculate charges for this type of booking? Charge by Night/Use for Daycare: Gingr charges every night, like a hotel. The first charge happens at check-in. The next charge happens at midnight the next day and every midnight after that. Use this for most single-day booking types, such as Daycare, Grooming, Private Training, and Group Classes.
Charge by Hour: Gingr charges every hour. Set a Grace Period of 6 minutes, 15 minutes, 30 minutes, or 1 minute to give the pet parent extra time after the hour before the next hourly charge.
Charge by 24 Hours: Gingr charges every completed 24-hour period. The first charge happens at check-in. Each later charge happens after every 24 hours.
Charge by Day: Gingr charges for every calendar day the booking is checked in. The first charge happens at check-in. Later charges happen every midnight.
Charge Once: Gingr charges one time, no matter how long the reservation is. Use this for Board & Train booking types.
Account Code Choose the account code to report charges for this booking type on. Set account codes at Admin > Account Codes.

Booking Option Settings

Booking Options Description Helpful Hint
Allow New Bookings? If off, this reservation type does not show on the New Reservation, New Appointment, and Quick Check-in pages on the business side or the customer side. Current and future reservations are not affected. Past reservations still show where you expect them.
Is this type used for single day bookings? If Yes, reservations of this type can only span one date. This works for daycare, training classes, grooming, and any service where the pet does not stay overnight.
Is this type appointment based? If Yes, you can only book this reservation type from the New Appointment page. This gives you a cleaner view of specialist availability for that appointment type.
Capacity Groups This setting controls capacity by the number of animals who can book this type of reservation on a date. Each animal in a family has its own reservation and counts toward this number. To control capacity by available boarding rooms, leave this blank and use Is capacity based on available lodgings? instead. This setting only controls capacity for this specific reservation type. It does not combine with other reservation types. For example, Half Day Daycare and Full Day Daycare each have their own capacity.
Is capacity based on available lodgings? If Yes, the number of lodgings available for the reservation dates controls capacity for this type of reservation.
Interval The interval is the space between the times you can pick for reservation start and end times. For example, 12:00, 12:15, 12:30, 12:45 is a 15-minute interval. 12:00, 12:30, 1:00 is a 30-minute interval. Enter the interval in minutes.
Show availability calendar to employees? Choose whether employees see an availability calendar for this booking type when they create a booking.

Communications Settings

Communication Options Description Helpful Hint
Email Reminder Minutes Before Start If the send reservation reminder email system setting is on, enter how many minutes before the reservation starts that Gingr sends the email.
SMS Reminder Minutes Before Start If the send reservation reminder SMS system setting is on, enter how many minutes before the reservation starts that Gingr sends the text.
Email Survey Minutes After Checkout If the Survey feature is on, this is how many minutes after checkout Gingr sends the survey. Change hours or days into minutes before you enter the number.
Email Survey Every Number of Reservations If the Survey feature is on, this is how often Gingr sends the survey, counted in reservations. Leave this blank if you do not want surveys to send for this reservation type.
  • 0 sends the survey on the first reservation, but never again.
  • 1 sends the survey on every reservation.
  • 5 sends the survey on the first reservation, then on the 5th, 10th, and 15th reservations, and so on.
Dropoff times This free-text field fills in email templates that use the {reservation_dropoff_times} variable. It gives slot-based appointments a drop-off time, because slots do not match a time.
Email Custom Text If you enter text here and an email template has the {reservation_type_custom_text} variable, Gingr adds this text to emails sent for this reservation type.

Check-In Settings

Check-in Options Description Helpful Hint
Is this type the quick check in default type? Select this box to make this reservation type the default for the Quick Check-In menu. This is usually Daycare. Set only one reservation type to Yes for Quick Check-In.
Show check in form? If on, employees see a check-in form when they check in a booking of this type. They use it to confirm feeding and medication details, booking details, and deposits. The form lets you review and edit services, lodging assignments, feeding, and medication settings.
Check in form Questions Create up to 3 questions to ask each time a pet checks in for this reservation type. Questions can be up to 255 characters. You do not need to ask feeding or medication questions, because check-in already covers them.
Automatically print labels during check in? This is for PetDetect temporary laminated pet collars only. Contact us to learn more about setting these up. PetDetect works on PCs only and needs special hardware and printing media from IDEXX.
Automatically print run card during check in? When a pet checks in, a new browser tab opens with the run card to print.
Show bookings of this type on the feeding report? If on, reservations of this type show on the Feeding Report.
Show bookings of this type on the medication report? If on, reservations of this type show on the Medication Report.

Customer Portal Settings

Customer Portal Options Description Helpful Hint
Allow booking requests from pet parent portal? On: Customers can see and book this reservation type in the customer portal.
Off: The reservation type shows as "Business Only." It is not visible on the customer side of Gingr.		 You can still book this reservation type from the business side.
Require a completed booking of another type? Choose a reservation type that must be completed before a customer can request this type. Employees without override permission also cannot create it. For example, require a completed Meet & Greet before an animal can book Daycare. Users with the Can Override Previous Reservation Requirement permission can override this requirement. You can also create a completed reservation on an owner's account.
Self-Cancellation Window This limits when a customer can cancel a reservation, counted in minutes before the scheduled start time. For example, if you enter 120, customers cannot cancel within two hours (120 minutes) of the start time. If a customer tries to cancel in the customer portal during that time, a red message tells them to call the facility. You can still cancel the reservation from the business side at any time.
Number of days max start This limits how far ahead a reservation can be made. For example, enter 90 to stop reservations more than three months (90 days) before the start date.
Show in pet parent portal rates list? To hide the price of this reservation type on the customer side, select No. By default, all reservation types and prices show on the front page of the customer side of the app.
Show Availability Calendar to Customers? Choose whether pet parents see an availability calendar for this booking type when they request a booking. If you do not use a capacity group or capacity by lodging, turn this off to avoid confusing customers.

Advanced Settings

Advanced Settings Description Helpful Hint
Convert To Changes a reservation type to another type at or after a set time. This often converts Half-Day Daycare to Full Day Daycare. After conversion, Gingr does not charge for or convert back to the first reservation type. Do not use this to convert boarding to daycare. Use Pricing Rules to add daycare charges on the last day of a boarding reservation.
Convert At If you set "convert to," enter the time to convert in military time (for example, 1300 is 1:00 pm). For each reservation type you want to convert, set up either "convert after minutes" or "convert at." Use only one of these settings for each reservation type.
Convert After Minutes Or enter the number of minutes until the reservation type converts (for example, 5 hours is 300 minutes).
Compound pricing rules? If Yes, Gingr applies pricing rules (multiple animal discounts, extended stay discounts, and so on) in the order you created them. Stacked: A 50% discount plus a 25% discount is a 75% discount. On a $10 charge, the result is $2.50.
Compound: Gingr applies one discount first to get a subtotal, then applies the second discount to that subtotal. The result is a smaller discount than stacking. For example, a 50% discount first gives a $5 subtotal. A 25% discount on that gives $3.75.
Delete? Yes hides this reservation type everywhere except the Reservation Types Admin Page and related reports. Nobody can book it from the business side or the customer side. Only a special request can reverse this. If you turn this on, you cannot check in or check out existing reservations of this type. Turn this on only if you have no current or future reservations of this type.

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