Summary

These answers cover common questions about specialist schedules, slot-based appointments, and how to tell customers when to arrive.

How do I know if a shift is recurring?

A recurring shift has an arrow loop icon. It means the shift matches the usual recurring schedule for that day of the week. If you change the time or number of slots for a single date only, the arrow loop icon goes away.

How do I turn a shift back on after I removed it from a specialist's default schedule?

If you remove a shift on a date on the Manage Schedules page, an orange triangle shows on that date. It means you changed the recurring schedule. Select each triangle to turn the usual recurring schedule back on for that day.

Why are my slot-based appointments not showing?

To use slot-based appointments, the specialist must have recurring slots on at least one day each week. A week cannot have only non-recurring slot-based appointments. Enter at least one weekly recurring slot shift for the specialist. If you did this and the specialist still does not show, contact Gingr Support.

How do I tell customers what time to arrive for their appointment?

You can show appointment information to customers in several places:

• When you book a new appointment, you can choose a drop-off and pick-up time. Fill them in so customers know the appointment time. If you leave them blank, Gingr uses 12 am. If you leave them blank, use the other options below to tell customers when to arrive.
• Go to Left-hand Navigation: Admin » Reservation Types and Services Configuration and edit your service settings. Add drop-off and pick-up times to the Description.
• Email customers. You can use Email Custom Text as a variable in many email templates. You can create custom email text for reservations and services. Use {reservation_type_custom_text} and {services_custom_text} in email templates where these variables are available.
• The variable {start_date} is the reservation date and time, not the appointment time. When you book a slot-based appointment, the reservation time is 12 am unless you choose a drop-off time when you create the appointment. You can edit the reservation time after you create it. But emails such as the New Appointment email have already sent when you create the appointment. Put the start date variable below other information about drop-off times. See System Emails for more.
• Go to Left-hand Navigation: Admin » Reservation and Appointment Requests and enter information that shows during the customer's booking process.

What happens to my appointments if I switch a specialist's schedule between time-based and slot-based?

Most system and schedule changes do not change reservations that are already booked. You must edit each reservation. Delete the service and book it again under the new system. Use the Services by Date Report to get a list of the reservations you need to reschedule.

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