Article Details
Summary
This article shows staff how to apply a customer's account credit at checkout. You apply it the same way you apply a package credit.
Before You Begin
You'll need:
A customer with a credit on their account. The total appears next to use balance. A negative number means the customer has a credit.
Steps
Select the Cart icon.
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Select Use Balance.
If Something Goes Wrong
Symptom: You get an error message when you select Use Balance
Cause: The credit on file is not enough to cover all items in the cart
Fix: Continue checking out in the cart
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