Summary

You get an AJAX error when you try to check out a pet.

What to Try

An AJAX error at checkout can have a few causes. The most common is a special character in the pet's or owner's name. Gingr counts anything outside the standard English alphabet as a special character, such as quotation marks or ampersands.

1. Check the owner and animal records for special characters.
2. Edit the record to remove any special characters you find.
3. Go to the Shopping Cart.
4. Select the Trash icon to clear the cart.
5. Add the pet's reservation to the cart again.

The error can also happen if you have not set a Timezone.

• For a single-location app, go to Admin » Hours of Operation. Set the Timezone under the System-Wide Settings label.
• For a multi-location app, go to Admin » Hours of Operation. Set the Timezone under the System-Wide Settings label. Then set the location-specific Timezones under the Location Settings label.

If Something Goes Wrong

If the error continues, contact the Gingr Support Team.

Related Articles

• Check Out Topic Outline
• Quick Checkout with Packages How-To
• Check Out Using Account Balance How-To