Article Details
Summary
The CardConnect Batch report shows the credit card transactions processed in Gingr and sent to the bank. It is for facilities that use Gingr's integrated credit card processing with CardConnect.
What this does
This report pulls its data directly from the CardPointe Merchant portal. For more information on CardPointe, see CardPointe App.
Helpful Hints
The report only creates data for dates in the last 365 days. CardPointe stores this information for only one year.
Important: The CardConnect batch report can only run for one date at a time.
Reporting & Location Access
Reports in Gingr use location-based reporting. Results are calculated from the locations you select in the report. Each report's location label sets how results are calculated.
The locations you can choose from are limited to your user's Allowed Locations. If a location does not appear, check the user's location access before you run the report.
Funding Events
This section summarizes the total charges processed and any fees on the transactions. Fees may not be charged on every batch. Many Gingr clients choose to have their fees deducted once a month on the 2nd.
Important: If the batch has not yet been deposited, a blue banner replaces this section.
| Row | Description |
| Net Sales |
Total credit card charges processed and batched on the selected date. Important: If this total does not match the total credit card sales on the revenue by date report, a transaction was most likely processed outside the standard batch times. That transaction is included in a separate batch. |
| Interchange Fees | Variable amounts set by the Card Associations for processing transactions. |
| Other Fees |
A range of transaction-based or fixed amounts for specific card processing services. For example, PCI Compliance Fee and Terminal Rentals. |
| Service Charges | Amounts charged to authorize and settle card transactions. |
| Adjustments | Amounts credited to or deducted from the account to resolve processing or billing differences. |
| Other Adjustments | General adjustment type. The host did not provide the adjustment type. |
| Reversals | Transactions that a cardholder or card issuing bank challenged or disputed. |
| Funding Amount |
The total amount deposited after all Fees and Charges are deducted from the Net Sales. Important: A negative value in this row means CardConnect charged your account. This most likely happened because monthly fees were processed and the Net Sales were not enough to cover the charges. |
Batch Events
This list shows every credit card transaction in the batch. It includes all sales and refunds.
| Row | Description |
| CardConnect Transaction ID |
The ID for the transaction in CardConnect/CardPointe. Use this ID to find transactions in Gingr under Point of Sale » View Closed Invoices. You can also use it to search for transactions in CardPointe. |
| Gingr Transaction ID |
The Invoice ID number the transaction is linked to. Important: If this is blank, the transaction was processed through CardPointe but is not logged in Gingr. Contact Gingr Support. |
| Gingr Transaction Time | The date and time the transaction was processed in Gingr. |
| CardConnect Transaction Total | The total amount processed through CardConnect. |
| Gingr Transaction Total | The total payment amount linked to the invoice in Gingr. |
| CardConnect Transaction Status | Shows whether the transaction was Accepted or Declined. |
Split Payment Transactions
In Gingr, customers can apply one payment to multiple invoices at once. They can pay off a previous balance made up of several invoices. They can also add a previous balance to the shopping cart with another item.
With a split payment, one transaction is processed through CardPointe and then divided among the linked invoices. This means there is one CardConnect Transaction ID but multiple Gingr invoice IDs.
This is how split transactions show on the CardConnect Batch report.
Where to find it
To run the report:
- Go to Left-hand Navigation: Reports & More » Reports » CardConnect Batch.
- Choose the Date you want the CardConnect Batch for.
- Select Generate Report.
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