Summary

If you use Gingr's credit card processing through CardConnect, you need access to the CardPointe online portal to manage your merchant account.

What This Does

Use the portal to look into possible discrepancies and card-declined reasons, and to update bank deposit information. You can view or do most other CardConnect functions in Gingr.

Helpful Hints

• CardPointe is a CardConnect platform. People often use the two names to mean the same thing.
• You need a merchant ID before you can use the portal. The first time you log in, you must register for an account.
• If you forgot your password, select the Forgot Password? link on the login page. If you forgot your username, call CardConnect at (877) 828-0720.
• You do not see batch information for a day until the CardConnect batch runs. Before then, transactions may look invalid or show "Rejected for Clearing." Check back 10 to 15 minutes after the batch time to see every transaction that settled that day.
• For more help, see the CardPointe User Guide.

Topics

• Register & Log In How-To
• Get to Know CardPointe App Reference