Article Details
Summary
CardPointe is CardConnect's online merchant portal. This article explains these CardPointe features: Dashboard, My Account, Reporting, Transactions, Gateway Batches, Funding, Chargebacks, Statements, Virtual Terminal, and Batch Settlements.
What This Does
Dashboard
The Dashboard gives you a short summary of funds authorized and captured, funding events over the last 5 dates, and a graph of the money going in and out of your business through credit card processing over time.
My Account
The My Account tab shows your accounts if you have more than one location or Merchant ID (MID). It also shows the account status, PCI compliance status, contact information, accepted card types, and statement preferences.
Important: Do not use the sections in My Account for equipment and orders. If you need more or replacement swipers, contact Gingr Support.
Reporting
The Reporting tab shows detailed information on the credit card transactions in your business and on batching.
Transactions
The Transactions sub-tab in Reporting shows each credit card transaction processed through your MID. You can filter transactions by location, date, method, status, and more. You can also search for a transaction with the CardConnect transaction ID or authorization code on the Gingr receipt.
Select the transaction number to see more details, including reason codes for declined transactions.
Gateway Batches
The Gateway Batches sub-tab in Reporting shows a history of your credit card batches and the status of each batch. Select a batch number to open its details, including transaction details.
Funding, Chargebacks, and Statements
The Funding sub-tab shows funds coming in by date and their batches.
The Chargebacks sub-tab shows chargebacks you completed or submitted to CardConnect.
The Statements sub-tab lets you download posted statements with detailed information about your credit card transactions. CardConnect usually publishes statements on the 8th to 10th of the month for the month before.
Virtual Terminal
The virtual terminal in the CardConnect portal should not be used. It lets you process card transactions outside of Gingr, which creates differences between your financial reporting in Gingr and your CardConnect transaction and batch records.
If you cannot process credit cards directly in Gingr, contact Gingr Support by email or chat.
Batch Settlements
Most Gingr credit card processing clients use the auto-settle feature that CardConnect, our merchant service provider, sets. CardConnect sets your settlement time to close at 9:30 PM ET, adjusted for your time zone. Closing at 9:30 PM ET lets you get next-day funding. You get all funds settled the night before (before 9:30 PM ET) on the next business day, not counting weekends.
To check how your auto-settlement is set up, follow these steps.
- Log in to the back office portal at https://gingr.cardconnect.com/account/login#/login.
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Select the Administration tab.
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Select the Batching sub-tab.
- To change your batch time, select along the slider bar to adjust it.
In the example, the facility is in the Mountain time zone. Batching at 5:50 PM local time settles all funds received before that time, and the funds are available the next morning. If your facility closes after the time needed for next-day funding, you get two batches in one business day. In the example, one batch has transactions before 5:50 PM. The other has transactions received until the normal closing time. Transactions received after 5:50 PM go in the next day's batch. Decide if getting funds the next day matters more than having all of a business day's transactions in one batch. If you do not use next-day funding, you usually get all funds one extra day later.
To change your time to later than the time Gingr enters, clear the box Automatically close batch for Next Day Funding. Then select the small garbage can next to the time to delete the earlier time.
Merchants on the North platform (CardPointe, Clover, and First Data POS / Gateway only) can batch out at a later time and still get their funds the next day.
New batch times: Batch Close Time is 9:30 p.m. ET. Next Day Cutoff is 10:00 p.m. ET.
Cutoff for North merchants using Clover: Clover is 9:30 p.m. ET. Clover with Tip Enabled is 8:00 p.m. ET.
How enrollment works: All merchants boarded on the First Data North Platform on or after March 8, 2018 get later next-day funding times automatically. Existing CardPointe merchants using CardPointe products (retail and virtual terminal, mobile app, hosted payment page, gateway) were enrolled automatically in Later Next Day Funding as of April 2, 2018.
Important: If a merchant changed their batch time in CardPointe before, they were not enrolled automatically in Later Next Day Funding. To use it, update the Next Day Funding cutoff time in CardPointe at Administration » Batching.
Gingr Batch Report
To run a batch report in Gingr, go to Left-hand Navigation: Reports & More » Reports » CardConnect Batch. See Run CardConnect Batch Report.
Where to Find It
CardPointe is CardConnect's online merchant portal. Log in at gingr.cardconnect.com.
Related Articles
- CardPointe App Topic Outline
- Register & Log In How-To
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