Introduction

If you have integrated credit card processing with Gingr, via CardConnect, you will need access to the CardPointe online portal so that you can manage your merchant account. We typically recommend using the portal for investigating any potential discrepancies and/or card-declined reasons, as well as updating bank deposit info, as most other functions within the CardConnect portal can be viewed/performed within Gingr.

Helpful Hints

• CardPointe is a CardConnect platform, and these names are often used interchangeably.
  
  
• You will need to have a merchant ID before you will be able to access the portal. The first time you log in, you will need to register for an account.
  
  
• If you have forgotten your password, you can follow the 'Forgot Password?' link on the login page. If you have forgotten your username you will need to contact CardConnect over the phone at (877) 828-0720.
  
  
• You will not see any batch information for a given day until after the actual CardConnect batch has run. Prior to that time you might see information that looks like the transaction information is not valid, or it may say "Rejected for Clearing" (which can sound rather ominous), but if you check back 10-15 min after the set batch time, you'll get a full listing of all transactions that settled for that day.
  
  
• For more information on how to use the CardPointe portal, you can access their User Guide here.

Topics

• Register & Log In How-To
• Get to Know CardPointe App Reference