Summary

Gingr says your email address does not match any user account when you sign in with Microsoft. This article explains why and what to check.

Symptom: Gingr says that your email address does not match any user account in Gingr.

Cause: The email address on your Microsoft account does not match any active user's email in Gingr.

Fix: Make sure the email on your user profile in Gingr matches the email of the account you signed in with on Microsoft.

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• Microsoft Single Sign-On
• Log In with Microsoft Single Sign-On
• Enable Microsoft Single Sign-On for User Groups