Issue

Gingr says that my email address does not match any user account in Gingr.

Solution

This error message displays when the email address associated with your Microsoft account does not match any active user's email in Gingr.

Please ensure that the email associated with your user profile in Gingr matches the email of the account you signed in with Microsoft.

Related Resources

• Microsoft Single Sign-On Topic Outline
• Enable Microsoft Single Sign-On for User Groups How-To
• Log In with Microsoft Single Sign-On How-To
• Allow Microsoft Graph's Read.User API How-To
• Don't Have Permission to Log In with Microsoft Troubleshooting
• Microsoft SSO: Can't Accept Permission for gingr-businessportal-oauth Troubleshooting