Microsoft SSO: Email Address Doesn't Match Any User Account in Gingr (Troubleshooting)

Article Details

Issue

Gingr says that my email address does not match any user account in Gingr.

 

Solution

This error message displays when the email address associated with your Microsoft account does not match any active user's email in Gingr.

Please ensure that the email associated with your user profile in Gingr matches the email of the account you signed in with Microsoft.

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