View CardConnect Error Response Codes (How-To)

Article Details

Summary

This article shows you how to find the specific error when a payment comes back declined. You find it in your CardPointe portal.

Before You Begin

You'll need:

  • Access to log in to your CardPointe portal.

Steps

  1. Log in to your CardPointe portal.
  2. Select the Reporting tab to view recent transactions.

    The Reporting tab with a list of recent transactions, including declined entries.

  3. Select the transaction number on the left. The transaction details page opens.
  4. Find the Response Code. The response code descriptions appear below it.

    The transaction details page showing a declined transaction for $48.06.

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