Article Details
Summary
A credit card processor can show an error code when it processes a card. This article lists common reasons for these errors. It also tells you when to contact Gingr and when to contact CardConnect directly.
What This Does
Use this table to find out why you got an error when you processed a payment in Gingr.
| Error | Description |
| An unknown error occurred - New Transaction Card Connect | If you get this error, contact the Gingr support team. |
| Payment Already Submitted | This card was already charged for this transaction. |
| Amount is required for new transaction | No payment amount was entered when you submitted the payment. |
| Please select a payment method | Choose a payment method from the drop-down menu. |
| An expiration date, postal code, and CVV are required when saving cards on file | Update the customer's profile with this information. |
| Invalid payment method for this payment amount | Choose a payment method that is not a credit card if the payment amount is 0.00. |
| You selected a payment method that does not support $0.00 transactions | Choose another payment method or enter a valid payment amount. |
| Invalid payment amount for this transaction | Select an owner, or collect the full payment. |
| You must assign an owner when purchasing a package | Select an owner in the checkout window. |
| You cannot select a zero payment method if no owner is associated with the transaction | |
| The payment amount can not be greater than the total of the shopping cart | You cannot accept more money than the cart total. |
| There was an error. This usually happens when the customer does not have a card on file but you requested charging a card on file. Another possibility is that you have a firewall blocking access to port 8443 on your computer. | |
| Card on file error! Failed to save card on file. Please insert card or manually enter number to save card on file. | For security reasons, Gingr cannot save card details when a digital wallet is used. If a customer taps their phone or watch to pay and you check Save Card to File?, this error shows and Gingr does not save the card. Enter all the card details by hand, or dip or swipe the card, to save a card on file. |
Related Articles
- Credit Card Processing Errors Topic Outline
- CardConnect Credit Card Processing Error Response Codes Reference
- View CardConnect Error Response Codes How-To
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