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There are various reasons that a Credit Card Processor might produce an error code when processing a credit card. In this article, we provide some of those reasons and identify when to contact Gingr for these errors and when to contact CardConnect directly.
Below are some helpful troubleshooting tips as to why you would receive an error when processing payments in Gingr:
| Error | Description |
| An unknown error occurred - New Transaction Card Connect | If you are receiving this error, contact the Gingr support team. |
| Payment Already Submitted | This card was already charged for this transaction. |
| Amount is required for new transaction | No payment amount was entered when submitting payment. |
| Please select a payment method | A payment method needs to be selected from the drop-down menu |
| An expiration date, postal code, and CVV are required when saving cards on file | You will want to update the customer's profile with this information |
| Invalid payment method for this payment amount | Please choose a non-credit card payment method if the payment amount is 0.00 |
| You selected a payment method that does not support $0.00 transactions | Please choose another payment method or enter a valid payment amount |
| Invalid payment amount for this transaction | Either select an owner or you must collect the full payment |
| You must assign an owner when purchasing a package | Select an owner on the checkout window |
| You cannot select a zero payment method if no owner is associated with the transaction | |
| The payment amount can not be greater than the total of the shopping cart | You cannot accept more money than what is listed in the cart. |
| There was an error. This usually happens when the customer does not have a card on file but you requested charging a card on file. Another possibility is that you have a firewall blocking access to port 8443 on your computer. | |
|
Card on file error! |
Due to security reasons, when saving credit card details to an owner profile, we do not support tokenizing card details if a digital wallet is used. This means that if a customer uses tap to pay at checkout with their smartphone or watch and the business checks the "Save Card to File?" option, the error message will generate and the card information will not be stored. All details of the card must be manually entered or the card must be dipped/swiped to successfully save a card on file. |
Related Resources
- Credit Card Processing Errors Topic Outline
- CardConnect Credit Card Processing Error Response Codes Reference
- View CardConnect Error Response Codes How-To
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