Set Up CardConnect (How-To)

Article Details

Summary

Gingr partners with CardConnect (CardPointe) for integrated credit card processing. This article shows you how to apply for a merchant account through CardConnect so you can accept card payments through Gingr.

Steps

Fill Out the Gingr Application

  1. Fill out the Credit Card Processing Application on our website. Gingr uses your answers to build an official CardConnect application for you to sign electronically.
  2. Or, sign up from inside your Gingr app. Go to Admin > Credit Card Processing. In the Payment Processor section, select Sign up for Payments, then select CardConnect to open the online application.

    Payment processor management interface

  3. In the online application, enter basic information about your business. You also need to provide:
    • Voided Check or Bank Account Number: Gingr uses this to set up your funding deposits.
    • Terminal: Tell us which terminal you want to rent or buy. If you rent a terminal, sign the rental agreement and attach it to the application. For terminal options, see the Gingr Terminal Order Form.
  4. If you ordered a terminal and need faster shipping, email credit@gingrapp.com. Gingr will update the order.

Note: Clover devices cannot be re-provisioned. When you buy one from CardConnect, your facility's merchant ID (MID) is built into the terminal before it ships. If you do not buy the terminal from CardConnect with Gingr's order form and your active MID, you cannot reuse it or link it to your Gingr account later.

After you finish this application, Gingr builds a formal application for you to sign electronically. This takes about 1 business day.

Sign the CardConnect Application

  1. Look for an email from donotreply@cardpointe.com with a link to sign. If you do not see it, check your spam folder.
  2. Select Sign My Application at the bottom of the email. The CardPointe website opens.

    Sign My Application button prompt

  3. Create an account. You use it for your application and for online portal access to view statements and activity.
  4. Review or complete the 4 sections. For detailed steps, see CardConnect Application: Digital Signature Process.

After you sign, approval usually takes 1 to 2 business days, unless the CardConnect underwriting team asks for more information.

Reference: Canadian businesses get a PDF application and do not need to follow the steps in this article.

Important: Your terminal ships after your account is approved. It usually ships within 5 to 7 business days.

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