Businesses using CardConnect as their integrated credit card processor can enroll in surcharging to help offset credit card processing costs. A surcharge is a fee added to eligible card transactions and is set by CardConnect, not configured within Gingr. Enrollment is completed with the Gingr team rather than through a self-service toggle.

Before You Begin

Notice: CardConnect Surcharging is available only to businesses located in the United States that use CardConnect as their integrated credit card processor.

Important: The surcharge rate is set by CardConnect, typically between 1% and 3%, and cannot be configured in Gingr. This differs from Gingr Payments Surcharging, which offers a self-service rate between 0% and 3% set directly in the Gingr Payments Dashboard.

Notice: CardConnect updates surcharge enrollment on a monthly cycle. Surcharging typically activates on the first of the month following approval.

Enroll in Surcharging

1. Go to the CardConnect Surcharging landing page to submit an enrollment request.
   A member of the Gingr team will follow up to complete enrollment on the business's behalf.
2. Wait for enrollment confirmation.
   Once CardConnect completes enrollment, surcharging activates automatically at the start of the next monthly cycle. No additional setup is required in Gingr.

Confirm Enrollment Status

1. Go to Left-hand Navigation: Admin » Credit Card Processing.
2. Locate the location's payment processor settings and select Edit.
3. Check the Surcharge Enabled field.
   This read-only field displays Yes once CardConnect has enrolled the location in surcharging.

Tip: Surcharge enrollment is managed by CardConnect. To change or cancel enrollment, contact Merchant Support.

What to Expect After Enrollment

Once surcharging is active, the fee displays as a separate line at checkout, on invoices, and on receipts for eligible card transactions — it is not blended into the service or retail total. If an eligible transaction is refunded, refer to the Credit Card Surcharging Feature Overview for how the surcharge is treated on that refund.

Caution: Surcharges are excluded from the taxable sales base and should not be treated as revenue when reconciling reports.

Related Resources

• Credit Card Surcharging Feature Overview
• CardConnect Feature Overview
• Payment Processor Settings Reference