Summary

Credit card surcharging adds a small percentage fee to eligible credit card payments. This helps you cover your processing costs.

This article explains how surcharging works for Gingr Payments and CardConnect merchants.

Notice: Surcharging is only available to U.S.-based merchants.

What this does

Gingr adds a configurable surcharge to eligible credit card transactions at checkout. The surcharge appears as a separate line item. Pet parents can review the total before they pay. They can avoid the fee by paying with a debit card or another non-credit payment method.

Surcharging is regulated at the state and card network level. Rates are capped at 3% under Visa and Mastercard rules. Some states restrict or prohibit surcharging. Consult legal counsel to confirm eligibility in your area before you enable this feature.

Gingr Payments Surcharging

Surcharging is available now for all U.S. merchants who use Gingr Payments. After you enable it, Gingr applies your surcharge rate (0 to 3%) to eligible credit card transactions. This covers all supported payment channels:

• In-person front desk payments
• The Pet Parent Portal
• Online bookings
• Recurring memberships

Debit cards, prepaid cards, and gift cards are never surcharged. Gingr detects the card type automatically.

When you refund a transaction, Gingr refunds the surcharge too. The refund is full or proportional, based on the amount returned.

To get started, see Gingr Payments Surcharging.

CardConnect Surcharging

Surcharging for CardConnect merchants is available now for all U.S. merchants. After you enable it, Gingr applies your surcharge rate (1 to 3%) to eligible credit card transactions. This covers all supported payment channels:

• In-person front desk payments
• The Pet Parent Portal
• Online bookings
• Recurring memberships

Debit cards, prepaid cards, and gift cards are never surcharged. Gingr detects the card type automatically.

When you refund a transaction, Gingr refunds the surcharge too. The refund is full or proportional, based on the amount returned.

To get started, see Enroll in Card Connect Surcharging.

Related Articles

• Gingr Payments Feature Overview
• CardConnect Feature Overview
• Credit Card Processing Feature Overview