Article Details
Summary
The CardPointe app opens in Merchant Mode first. Merchant Mode gives you access to the CardPointe Admin Panel. You use this merchant-facing screen to set up and troubleshoot the CardPointe app.
What This Does
| Setting | Description |
| Status | Shows Connected if the device is connected and signed in to the CardPointe service. Shows Disconnected if it is not. |
| HSN | Shows the terminal hardware serial number (HSN). You need it if you contact CardConnect for support. |
| Lock Customer Mode | If on, the device always starts in Customer Mode. |
| Contact Support | Opens a browser window to the CardConnect Support Site. |
| CardPointe Properties | Shows the CardPointe terminal properties. This menu helps you troubleshoot CardPointe app and device problems. |
| Internet Connection | Shows the internet connection status and setup. Select Advanced Configuration to change network settings and other Android device settings. |
| Application Properties | Shows the CardPointe app version and the Payment Card Industry (PCI) PIN Transaction Security (PTS) validation level. |
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