Summary

Gingr installs the CardPointe app during device setup and activation. This article shows you how to launch the app, switch user modes, lock Customer Mode, and accept payments.

Steps

Launch the App

1. On the CardPointe App Launcher, tap the CardPointe icon to launch the app. You can also launch the Settings app to change the Android device settings.
2. The app opens in Merchant Mode and shows the Welcome screen. If the status says Connected, the Clover Mini is ready to take payments. If it says Disconnected, the device cannot reach the CardPointe service. See Admin Panel for Merchant Mode to fix connection problems.

Switch User Modes

The CardPointe app has two modes. Merchant Mode is the merchant-facing screen. Use it to open the CardPointe Admin Panel to manage app and terminal settings, and the Android device settings. Customer Mode is the customer-facing screen. The merchant or customer uses it to submit payment.

1. To switch from Customer Mode to Merchant Mode, tap all four corners of the touch screen at the same time.
2. To switch from Merchant Mode to Customer Mode, tap Customer Mode on the Welcome screen.

Lock Customer Mode

When Customer Mode Lock is on, the app always opens in Customer Mode. We recommend turning it on so the device stays in Customer Mode and connected to your POS app.

1. If the app is in Customer Mode, tap all four corners of the touch screen to switch to Merchant Mode.
2. In Merchant Mode, tap Admin Panel on the Welcome screen. See Admin Panel for Merchant Mode.
3. Tap the Lock Customer Mode toggle to turn it on or off.

Accept Payments

To accept payments, the CardPointe app must show Connected and be in Customer Mode. In Customer Mode, your POS software sends and receives data through the CardPointe Terminal API. Keep the device in Customer Mode during normal use.

Related Articles

• Clover Mini Terminal Topic Outline
• Set Up Clover Mini Terminal How-To
• Admin Panel for Merchant Mode in CardPointe App Reference