The CardPointe app was installed during the device set up and activation process. This article details how to launch the app, manage user modes, and accept payments.

Launch the App

1. From the CardPointe App Launcher, tap the CardPointe icon to launch the CardPointe app to begin accepting payments. Additionally, you can launch the Settings app to modify the Android device settings.
   
   
2. The CardPointe app initially launches in Merchant Mode and displays the Welcome screen.
   
   
   • If the Clover Mini is connected to the CardPointe service and is ready to begin accepting payments, the status displays Connected.
     
     
   • If the status displays Disconnected, the device is unable to communicate with the CardPointe service. Please see our article on Admin Panel for Merchant Mode to learn how to troubleshoot connectivity issues.

Manage User Modes

The CardPointe app supports has two modes of operation:

• Merchant Mode is the merchant-facing interface. In Merchant Mode, you can access the CardPointe Admin Panel to manage CardPointe application and terminal settings. You can also access the Android device settings.
  
  
• Customer Mode is the customer-facing interface. In Customer Mode, the merchant or customer can use the device to submit payment.
  
  

1. To switch from Customer Mode to Merchant Mode, tap all four corners of the touch screen simultaneously.
   
   
2. To switch from Merchant Mode to Customer Mode, tap the Customer Mode button on the Welcome screen.

Lock Customer Mode

When the Customer Mode Lock option is enabled, the CardPointe App always launches in Customer Mode. It is recommended that you enable Customer Mode Lock to ensure that the device is always in Customer Mode and connected to your POS application.

1. If the CardPointe App is in Customer Mode, press all four corners of the touch screen to switch to Merchant Mode.
   
   
2. In Merchant Mode, tap the Admin Panel button on the Welcome screen. For more information on the Admin Panel, please see our article Admin Panel for Merchant Mode.
   
   
3. On the Admin Panel, tap the Lock Customer Mode toggle to enable or disable the option.

Accept Payments

To accept payments, the CardPointe App must be connected to the CardPointe service (Connected), and must be in Customer Mode. Once the CardPointe app is in Customer Mode, your POS software sends and receives data using the CardPointe Terminal API.

Important:  It is strongly recommended that the device remains in Customer Mode during normal operation.

Related Topics

• Clover Mini Terminal Topic Outline
• Set Up Clover Mini Terminal How-To
• Configure Clover Mini Settings Reference
• Admin Panel for Merchant Mode in CardPointe App Reference